Patient Service Representative

Under general supervision, the Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.
 

• Ability to interact effectively, and in a supportive manner with persons of all backgrounds
• Sustain excellent patient interactions using clear communication and problem-solving skills
• Assess walk-in traffic for potential emergencies
• Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient’s chart
• Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed
• Informs patients of costs of care being provided. Collect all fees and apply to patients’ chart
• Collect and record copayments and outstanding balances, and balance cash drawer daily
• Cover medical records and prior authorizations when needed
• Communicate efficiently to back-office staff regarding needs of patients
• Maintain confidentiality of sensitive patient information at all times
• Answer the phone in a professional manner and follow procedures for routing calls
• Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items
• Perform other duties as assigned 

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