Junior Cloud Operations and Customer Support Engineer

Overview

Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly

At Bcore, our strength comes from how we deliver impact to the mission. Whether it’s architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions. 

Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business?  Do you have a desire to change how people work?  Are you interested in helping to protect our nation’s cyber interests? Join our growing team as a Junior Cloud Operations and Customer Support Engineer, supporting the NGA customer mission.

Responsibilities

In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.

Key Responsibilities:

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
• Respond to and resolve customer issues, providing top-tier technical support and customer service.
• Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
• Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
• Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
• Develop and maintain comprehensive documentation for application support procedures.

Qualifications

Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly 

Education/Experience:

• Requires Bachelor's degree in the IT field, related technical discipline, or equivalent combination of education and experience
• 2+ years of experience

• Proficiency with AWS cloud services and infrastructure management.

• Exceptional troubleshooting and problem-solving skills.

• Experience in providing customer-focused technical support.

• Knowledge of Linux distributions (e.g., RedHat, CentOS).

• Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).

• Excellent communication and collaboration abilities.

What is ideal?

• Intelligence Community Experience preferred

What you can expect from us

• Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
• You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• The expected salary range within the Washington, DC metropolitan area is: $117,000-$140,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
• Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.