NRG Adventure Park Training Manager

Job description:

Company Overview

NRG Adventure Park -- Where Everyday Fun, Meets Extreme Adventure! NRG is the ULTIMATE destination where families and friends ignite their eNeRGy in an EXTREME way. Our indoor playground takes fun to the next level.

Summary

We are seeking Training Managers to assist with developing, implementing, and maintaining training programs across all NRG Adventure Park locations. This role ensures that every team member—from frontline staff to park managers—receives consistent, engaging, and effective training that supports operational excellence, guest satisfaction, and brand standards. This role is ideal for someone who thrives in a fast-paced, multi-unit environment and can build training systems from the ground up.

Duties & Responsibilities:

Training Program Development

• Design, implement, and maintain comprehensive training programs for all operational roles (park managers, court monitors, etc).
• Develop standardized onboarding and ongoing training materials, including manuals, SOPs, videos, and digital learning content.
• Partner with Operations to identify training needs and refresh content regularly.

Multi-Location Rollout

• Create scalable training systems that can be deployed across 20+ locations.
• Support new park openings by leading training sessions, facilitating onboarding, and ensuring operational readiness.
• Conduct on-site visits to evaluate training effectiveness and consistency.

Learning Management & Delivery

• Own the Learning Management System (LMS): content upload, tracking, reporting, and optimization.
• Facilitate virtual and in-person training workshops, including leadership development and safety training.
• Measure retention, completion rates, and operational performance improvements.

Operational Alignment

• Collaborate with Operations, HR, and Safety to ensure training aligns with brand standards, guest experience goals, and compliance requirements.
• Develop and maintain certification programs for attractions, safety, and equipment operation.
• Support performance improvement initiatives by developing targeted training interventions.

Quality Assurance

• Conduct audits to ensure consistency in training execution across all parks.
• Gather feedback from trainees, managers, and leaders to continuously improve the training program.
• Monitor KPIs: guest satisfaction, safety compliance, operational scores, and staff performance.

Essential Functions

• Bachelor’s degree in Business, Hospitality, or related field (preferred).
• 3+ years of multi-unit management experience, ideally in family entertainment, hospitality, or high-volume retail/restaurant.
• Experience building training programs from the ground up is a strong plus.
• Experience supporting new location openings is preferred.
• High energy, enthusiastic, hands-on.
• Adaptable and comfortable with rapid growth and changing priorities.
• Bilingual Mandarin required.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off

Language:

• Mandarin (Required)