Patient Care Technician Full Time Days

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

Patient Care Technician (PCT)

Hours: 36
Shift: Days, 7:00 AM–7:00 PM
Department: Wesson 3 – Medical Telemetry
Location: Springfield, MA
Weekend and holiday rotation required

*Please include a resume with your application*

About Baystate Medical Center

Baystate Medical Center (BMC) is a nationally recognized, fully accredited academic medical center and the flagship hospital of Baystate Health. As the region’s Level 1 Trauma Center and leading provider of advanced care, BMC is committed to delivering exceptional, patient-centered services supported by cutting-edge technology, innovative practices, and a collaborative care environment.

Summary

Daily activities are coordinated by the Registered Nurse (RN). The PCT performs a variety of technical tasks and bedside care functions. Responsibilities include— but are not limited to—direct patient care (hygiene, skin care, mobility, and monitoring). The PCT is expected to maintain multi-skilled capabilities needed on the unit, including duties related to phlebotomy and EKGs. Additionally, the PCT manages equipment and assists with all unit procedures. Other similar and related duties may be assigned as needed.

Job Responsibilities

Provide age-appropriate care to patients

• Demonstrates knowledge of developmental stages and applies appropriate care strategies across age groups.

Monitor basic physiological parameters

• Records routine vital signs within required timeframes.

• Documents weights, heights, abdominal girths, and head circumferences (Pediatrics) per orders.

• Reports significant deviations in vital signs and changes in drainage patterns promptly.

Administer treatments and procedures per BMC policy

• Performs dressing changes within required timeframes.

• Provides post-mortem care per Baystate Health policy.

• Completes procedures from the nursing procedure manual as assigned.

• Assists physicians and verifies patient identity before procedures.

Assist with elimination needs

• Responds promptly to patient requests.

• Labels and sends urine, feces, and sputum specimens on time.

• Measures and records intake/output per policy.

• Administers enemas or Harris Drips as ordered.

Perform Point-of-Care (POC) testing

Support ancillary services

• Follows treatment plans and documents care accurately.

• Monitors patient condition and reports unexpected findings.

• Provides relevant observations to RN.

Communicate effectively

• Interacts respectfully with patients and families.

• Communicates clearly with the care team and demonstrates cultural sensitivity.

Initiate emergency procedures

• Responds appropriately and maintains patient safety during emergencies.

• Communicates effectively with appropriate personnel.

Function as a team member

• Assists team members with clinical and non-clinical tasks.

• Provides feedback and contributes to a positive team environment.

Maintain required competencies

• Completes and maintains all required competencies for assigned career ladder level.

Provide one-to-one observation

• Demonstrates competency in patient observation based on unit needs.

Qualifications

This position is part of a career ladder. Hiring level is determined by Recruitment based on experience and qualifications.

Level I

Preferred: PCT or CNA training

Level II

Required: At least one year of patient care experience (long-term care, specialty care, acute care, etc.)

Level III

Education: High School Diploma or GED
Required:

• Three or more years of patient care experience
  OR one year as a Level II PCT at Baystate Health
  Preferred: CNA

Level IV

Education: High School Diploma or GED
Required:

• Four or more years of acute or specialty-specific care experience
  OR one year as a Level III PCT at Baystate Health
  Preferred: CNA

Skills & Competencies

• Proficient in reading and writing English

• Ability to maintain professional composure in medium- to high-stress situations

• Effective communication skills

Why Baystate?

We strive to be the place where you can build the career you deserve — YOU belong at Baystate! Apply today.

Our Compensation Philosophy

We offer competitive total compensation, including pay, benefits, and recognition programs. The base pay range reflects experience, education, skills, certifications, and organizational needs. It does not include our comprehensive benefits package or any applicable incentive programs.

Education:

Certifications:

Equal Employment Opportunity Employer