Patient Center Supervisor (Full-Time)

Job DetailsJob Location: Springfield MA - Springfield, MA 01103Education Level: Not SpecifiedSalary Range: $22.00 - $22.00 HourlyTravel Percentage: Up to 50% Job Shift: Day Patient Center Supervisor (Full-Time)    Location: Springfield, Greenfield, Orange, Northampton Pay: $22.00 per hour    About Averhealth  At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you’re passionate about helping others and want to start a meaningful career, we’d love to have you on our team.    Position Summary  The Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You’ll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.    Key Responsibilities  Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience  Lead, coach, schedule, and support testing center staff  Conduct observed urine collections with male/female patients who are complying with probation, completing drug treatment programs, or meeting bond requirements  Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards  Ensure accurate documentation, quality control, and timely reporting  Address patient concerns professionally and promote a recovery-focused environment    Schedule  Full-time: Typically between 35-40 hours per week  Must have flexibility for varying shifts due to random testing needs  Primary hours: Monday–Friday, 9:45am-6:15pm, with some weekend shifts (8:45am-12:15pm)  Schedules are provided approximately one week/one month in advance    What We Offer Full-Time Employees  Medical, Dental, and Vision insurance  Short- and Long-Term Disability  Life insurance with employer contribution   401(k) with employer match  Annual uniform reimbursement (scrubs)  Instant access to earned wages — no waiting for payday  Referral bonuses  Shift coverage bonuses ($50 per covered shift with less than 48-hour notice)  3 weeks of paid time off in your first year  Supportive team culture and career growth opportunities — many of our leaders started in this role    Qualifications  High school diploma or GED; additional education preferred  Supervisory or team-lead experience (required)  Strong communication, organization, and problem-solving abilities  Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism  Comfortable working with biological specimens and standing for extended periods  Must have reliable transportation and valid driver’s license    Equal Opportunity Employer  Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.