SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA’s Office of Information Technology (OIT).

Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after.

Positions/Skillset List:

SPOC / Service Desk Agents (Tier 1 customer support)
Site Support Technicians / Field IT Specialists (on-site, desk-side support)
Regional Service Delivery Managers (RSDM)
IMAC / Field Project Technicians
DRSN Network Engineers (Freedom Center / Site W)
WebEOC Application Developers
Asset Management Specialists (Sunflower / Property Custodian)
HQ Telecom & AV/VTC Support Technicians
Land Mobile Radio (LMR) Technicians
Program/Project Management & QA Leadership

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Learn more about this Employer on their Career Site

Pending TSA Field IT Operations & Customer Support Opportunities