Policy Section Manager (SPSA Opt 1)

Position Overview

The Department of Healthcare and Family Services, Division of Child Support Services is seeking to hire a highly qualified and motivated professional to join our CARU Unit 1/Real Property Liens in the role of Child Support Specialist II. This position serves as lead worker to lower-level Child Support Specialists; reviews and reconciles the more complex child support case records, interprets and reviews support orders, both judicial and administrative, for case review and entry into the system, resolves customer service issues through direct customer contact or with other state agencies, legal partners, etc., by phone, written correspondence, e-mail, and face-to-face office visits. Additionally, this position serves as an expert witness in court and at administrative hearings as well as assists with planning and implementing judicial, administrative, and legislative policies relating to child support services in Illinois. 

The ideal candidate will have excellent mathematical, communication, organizational, and analytical skills to be successful in performing the operations of the CARU Unit 1/Real Property Liens.

HFS values employees with different backgrounds, life experiences, and talents.

If you are seeking a new opportunity, and this position appeals to you, please apply today!

Essential Functions

• Subject to management approval, serves as Manager in overseeing the Policy Section of the Division of Child Support Services (CSS) Bureau of Policy and Program Support.
• Directs, reviews, and evaluates the development, implementation and coordination of program regulations.
• Serves as a full-line supervisor.
• Reviews, evaluates and assists in the development, coordination and analysis of training done by the Division’s Resource Center for CSS staff and others.
• Serves as policy coordinator and liaison with external operating units and agencies in the development and analysis of operating procedures between other units within the Division, the IV-D program and the statewide child support system.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college.
• Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or business organization.

Preferred Qualifications

• Three (3) years of experience developing, monitoring, and evaluating child support operating policies and procedures.
• Three (3) years of professional experience reviewing and analyzing federal and state child support regulations.
• Three (3) years of professional experience directing and evaluating the planning and implementation of enhancements and revisions to program policy and procedures.
• Three (3) years of experience ensuring organizational compliance with federal and state laws, rules, and regulations regarding child support.
• Three (3) years of experience reviewing, evaluating, and assisting in the development, coordination and analysis of training created for division staff.
• Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, conducting performance evaluations, training staff and approving time off.
• Three (3) years of professional experience utilizing statistical analysis to evaluate organizational performance.

Conditions of Employment

• This position requires the ability to pass a national background check prior to employment due to accessing confidential tax information.
• Requires the ability to maintain and utilize state issued equipment such as a laptop.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant /employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the
  Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion.  We welcome and value employees with different backgrounds, life experiences, and talents.  It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement.  In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Benefits Statement

Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)