Quality Control Team Supervisor

Quality Control Team Supervisor

Location: Falls Church, VA

Enabled Intelligence

Enabled Intelligence, Inc. provides extremely accurate, precise and secure data labeling and AI solutions to help our government and commercial customers effectively deploy reliable and unbiased artificial intelligence technologies. We leverage the unique talents of veterans, people with different abilities, and subject matter experts to unlock the value of data to improve the delivery of public services and mission critical national security programs. Every Enabled solution starts with a team of highly-trained, US based data analysts that have both subject-matter expertise as well as a deep understanding of the best techniques and tools for AI data annotation, model development, and testing and evaluation.

At EI we respect and celebrate individuals from all walks of life. Our different backgrounds, cultures, experiences, and way of thinking make us stronger together and result in the most accurate and reliable AI solutions for our clients. We are extremely committed to a culture and environment where excellence can be achieved! If the idea of working in a collaborative, energetic and people focused environment where we are working together to build something meaningful excites you, Enabled Intelligence might just be the team you are looking for!

Quality Control Supervisor

At Enabled Intelligence we believe in the value of investing in our people. By providing individualized, hands-on support to our diverse workforce, we have been able to create a superpowered team. The Quality Control Team Supervisor is a critical piece of what makes our team so successful. Each supervisor is responsible for the day-to-day management of up to 20 QC Analysts, including insuring team members are following company policies and have the support and resources they need to be successful at their job. If the idea of working in a collaborative, energetic and people focused environment where we are working together to build something meaningful excites you, Enabled Intelligence might just be the team you are looking for!

Responsibilities

• Ownership of your team member's performance metrics including weekly review of metrics and development of performance remediation plans to help team members improve by collaborating with Project Managers, the Quality Assurance and Training Team.
• Ensure that your team members have the resources they need to be successful including provide job coaching and guidance on individual performance, job efficiency, professional skill development, time management, professional communication skills, teamwork, and inter-employee interaction
• Facilitate and support performance feedback discussions when a team member is not following a policy, is having behavioral issues or is having performance issues on a project
• Ensure that your team members are following all Enabled Intelligence polices and procedures
• Documentation of all performance or behavioral issues
• Track punctuality and attendance
• Review and approve time off requests
• Monitor and audit timecards to ensure annotators are billing their time correctly
• Advocate for your QC team members by connecting them with the appropriate resource if they need workplace accommodations, additional assistance with an HR matter, technical support or help on a project
• Collaborate with the Director of Quality on what skill sets your team members have and what projects best match those skills and experience for appropriate project staffing
• Manage annual performance reviews for each member of your team members
• Assist with onboarding of new Quality Control Analysts

Required Qualifications and Skills

• Active US Secret (or higher) security clearance
• Previous People Management or Data Annotation experience
• Ability to take ownership, take initiative, problem solve and work independently
• Ability to work with people with different and unique communication, learning and working styles in a people first culture
• Ability to have difficult performance or behavioral improvement conversations with team members
• Strong communication, presentation, collaboration and problem-solving skills
• Strong experience with Microsoft Excel, PowerPoint and Word
• Ability to work onsite Monday-Friday at the Falls Church, VA Enabled Intelligence Office
• Eligibility to obtain a US security clearance

Desired Qualifications and Skills

• Previous experience training entry level employees
• Previous experience working with people who are Neurodivergent
• Pervious data annotation experience
• Active TS-SCI Security Clearance
• Previous experience working with U.S. government programs or federal contracts

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

Clearance

• Applicants selected will be subject to a background investigation and will be required to meet eligibility to obtain a US security clearance.

Work Location

• Enabled Intelligence offices in Falls Church, VA