System Administrator I (Onsite)

JMARK Business Solutions Inc. is looking to add a System Administrator I - Onsite Resource to our team to be the onsite IT resource in Springfield, MO for one of our Law Firm Clients. They will provide evaluation and support for the day-to-day IT activities. They will provide training and guidance to the internal staff and clients and keep them updated with new technologies as needed.

If you are looking for a Full-Time position with amazing benefits that will challenge you and help you grow your IT skills, we need to talk to you.

Functions and Responsibilities

Provide day-to-day IT/Desktop functions for an environment of approximately 60 users serving as liaison with contracted IT company and vendor software support companies. 

• Responds to IT requests through calls, emails, and tickets
• Assist team members with resolving IT issues.
• Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
• Assist with the following hardware issues: desktops, laptops, copiers, printers, and peripherals.
• Answers inquiries and clarifies desired information; researching, locating, and providing accurate information, including education to team members with solutions.
• Utilize de-escalation skills and escalate cases when necessary to IT support provider.
• Enhance organization and IT departments reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position.
• Assist in developing systems and procedures to deliver quality service to end users.
• Update job knowledge by participating in educational opportunities.
• Other duties as assigned.

 Education/Experience

• Minimum of two years working in a technical operating capacity
• Previous experience working on help desk tickets or desktop support preferred
• Experience handling IT in a Legal/Regulated related environment preferred
• Previous Window Server experience is a plus
• Previous Active Directory experience preferred
• Experience with Pro Law is a plus
• High School graduate or equivalent required

Knowledge/Skills

• Excellent organizational and analytical skills
• Understanding of and adherence to all data and physical security and confidentiality policies and procedures
• Exceptional customer service skills

Other Requirements

Full-time weekday position. Requires occasional evening and weekend hours to assist with off-hour IT tasks.