Life Product Program Manager

Life Product Program Manager

Full-Time, Hybrid Springfield or Boston

The Opportunity

The Life Product Program Manager will be a member of the Product Execution Team and will serve a critical role, responsible for driving the successful execution of the Life product program. This individual will be responsible for building an end-to-end project plan for all Life product launches, as well as managing the integration of those launches into a program level plan. The Life Product Program Manager will partner closely with the Head of Life Product and his leadership team to ensure alignment on strategic goals, customer needs, and organizational standards. The ideal candidate is an experienced project manager with a proven track record of cross-functional leadership, stakeholder management, and delivering complex products in dynamic environments.

The Team

The Product Execution team is responsible for delivering on our overall product strategy and roadmap. We play a critical role in ensuring our new products and enhancements are delivered to the market. The team is critical in developing and maintaining strong relationships across MassMutual to build upon a “one team” mindset across a matrixed organization.

The Impact

We are looking for an experienced project manager to join our team as we revamp our product management lifecycle and build a persistent, dedicated team of cross functional resources to deliver on our product roadmap.

Key Responsibilities include but not limited to:

• End-to-End Execution: Oversee every phase of program execution—from initial concept and requirements gathering, through design, development, launch, and post-launch activities.

• Cross-Functional Collaboration: Create an environment of collaboration, ownership and accountability within the core and extended teams to coordinate efforts, resolve conflicts, and drive results.

• Stakeholder Management: Ensure stakeholders are actively engaged, proactively communicate program status, risks, and milestones. Partner with Head of Life Product to facilitate regular steering committee meetings.

• Resource Planning: Ensure ongoing assessment of resource needs to ensure that program deliverables are met on time and within budget.

• Timeline and Milestone Tracking: Develop and manage detailed project plans, Gantt charts, and milestone trackers to ensure timely delivery and transparency.

• Risk Management: Identify, evaluate, and mitigate potential risks and issues that may impact program success. Develop contingency plans and escalate timely as appropriate.

• Quality Assurance: Monitor quality standards and ensure deliverables meet customer expectations, regulatory requirements, and organizational benchmarks.

• Metrics and Reporting: Ensure Program key performance indicators (KPIs) are shared across the team and there is alignment on success metrics for the program. Regularly report progress, outcomes, and lessons learned to stakeholders and leadership.

• Continuous Improvement: Share in the ownership of the Product Development Lifecycle by championing a culture of ongoing improvement, leveraging feedback, data, and best practices to refine processes and enhance future program execution.

The Minimum Qualifications

• High School Diploma

• 7+ years of project/program management experience

• 1+ year product launch and go-to-market experience, particularly within financial services, Insurance or fintech.

The Ideal Qualifications

• 5+ years of experience managing end-to-end product launches, from ideation through delivery.

• Advanced certifications in program or project management (PMP, PgMP, PMI-ACP, etc.)

• Experience in lifecycle product management within life insurance, health, or wellness products.

• Strong leadership, interpersonal, and communication skills, with the ability to influence at all levels of the organization.

• Ability to navigate ambiguity, manage competing priorities, and solve problems creatively.

• Track record of building high-performance teams and fostering collaborative environments.

• Analytical mindset with a focus on data-driven decision-making.

• Strong negotiation skills

What to Expect as Part of MassMutual and the Team

• Focused one-on-one meetings with your manager

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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