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The Breakfast Host is responsible for creating a positive guest experience during Continental breakfast. The position ensures that all food, beverage, and serving items are available to all guests while breakfast is being served, and attends to individual guest requests as needed.
ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES
- Begin preparation for breakfast service so that all breakfast items are fresh and ready at the beginning of service.
- Welcome all guests with a professional and friendly attitude.
- Clean and sanitize tables when guests leave tables.
- Replenish breakfast items as needed.
- Ensure that all spills are cleaned up immediately.
- Maintain overall cleanliness of the breakfast area, including countertops, tables, appliances, serving dishes, upholstery, carpet, tile, and glass.
- Take out the trash as needed.
- Assist in organizing breakfast supplies.
- Wash, dry, and sanitize all serving utensils.
- Ensure that coffee and tea service is maintained continuously throughout breakfast hours and fresh coffee is put out at the end of breakfast service.
- Assist with closing cleaning duties.
- Restock supplies for the next day.
- Sweep, mop, and take the trash out to the dumpster at the end of each shift.
- Report any issues that cannot be properly addressed to the Lead Breakfast Host.
- Post caution signs when floors are wet.
- Follow department policies and procedures.
- Assist other team members at the direction of the general manager.
- Answer customer questions regarding hotel facilities or hours of operation.
- Recommend local restaurants/theaters/attractions when guests inquire.
- Exhibit exemplary attendance and punctuality.
- Comply with company policies and procedures.
- Perform other duties as assigned.
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EDUCATION & RELATED EXPERIENCE
- High School Diploma or equivalent GED is preferred.
- Prior experience in janitorial work or a similar position is preferred.
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