CUSTOMER SERVICE REPRESENTATIVE POSITION

Our contact center is looking for charismatic people with excellent phone and communication skills for a career in an interactive environment, with high energy. Grizzly is an employee focused company that appreciates employees, we host multiple employee events throughout the year and provide a fun atmosphere where employees look forward to coming to work!

Our contact center is built on teamwork, support, and growth. You’ll join a collaborative group that is training- and development-focused, where your success is our priority.

Salary: $16.00 to $18.00/hour

Benefits: Full Time eligible

Hours: Mon.- Fri. 7:00 am to 6:00 pm

Sat: 8:00 am to 4:30 pm(rotational)

Required start date: 4/6/2026

Location: Springfield, MO

Our contact center is a low pressure, no rebuttal environment with No telemarketing! We offer great hours including no nights and every other weekend off!

Job Responsibilities:

Answering inbound calls
Place customer orders and optimize customer satisfaction
Sell additional accessories
General clerical duties
Perform miscellaneous projects and work in other departments per company need.

Job Requirements:

At least 2 years of applicable customer service is required
Inbound call center experience preferred
Computer literate
Ability to demonstrate typing proficiency
Diploma or General Education Degree

Benefits:

Paid vacation and holidays
Matching 401(k) plan
Employee discount
EAP

About Our Company:

Since our inception in 1983, Grizzly Industrial, Inc. (www.grizzly.com) has become one of the USA’s largest providers of woodworking and metalworking machinery, tools and related accessories, with almost a million square feet of warehouse space in two states. Grizzly products can be found in all sizes of shops, from the large industrial production users to the smaller cabinet and machine shops.

We provide high-quality products at the lowest possible prices through strong internet and catalog presence. Grizzly was the first tool and machinery company to have a website over two decades ago.

Our Culture:

We are a company built on accountability, driven by results, and committed to delivering real value to our customers, keeping the focus on our customers - before, during and after the sale. We take ownership of our work, measure success by outcomes, and believe that doing things right matters just as much as getting them done. transparency is central to how we operate — we communicate openly, make informed decisions, and trust our teams to act with integrity. Our culture values collaboration, continuous improvement, and a shared commitment to excellence for both our customers and each other.

Compensation and Benefits:

For a complete summary of our current benefit offerings please go to: https://support.grizzly.com/hc/en-us/articles/4404709035415-Employment-Opportunities

Grizzly is a drug-free and equal employment opportunity employer all job offers are contingent on pre-employment background check and drug screening.

Learn more about this Employer on their Career Site

Customer Service Representative