Travel & Expense Compliance Analyst, Corporate Travel

Travel & Expense (T&E) Compliance Analyst, Corporate Travel

Procurement

Full-Time

Springfield, MA

The Opportunity 

You would be responsible for overseeing a range of activities related to business travel and expense management, including daily auditing of expense reports, reconciliations, compliance reviews, reporting and analysis, team coordination, and driving process improvements. This role requires analytical skills, exceptional attention to detail, strong customer service and clear communication with both team members and internal customers throughout the organization. In addition to core responsibilities, you would participate in projects and cross-training with other Business Consultants to further develop you and your career path.

The Team 

You will join a collaborative group of professionals with expertise in Business Travel and Expense, credit card management, and customer service. Team members work together to share knowledge and support each other across various areas of responsibility, including cross-training, providing a career path.  The team works with all levels of the company and several external vendors, to ensure a seamless end-to-end process for travelers. This close-knit team values collaboration, transparency and feedback. 

The Impact: 

• Process daily expense report audits, utilizing AI and machine learning to identify issues and data trends, ensuring compliance with the policy and best practices.
• Ensure expense reports remain current through ongoing monitoring and management, enabling traveler’s company issued credit cards to stay current and available.
• Meet goals and objectives related to accuracy, SLAs, Operational metrics and audit support.
• Lead for auditing of expense reports, including updating standard operating procedures (SOPs), identifying and implementing process improvements, and reporting on findings, practicing a continuous improvement culture.
• Manage incoming requests through ServiceNow and emails, ensuring exceptional customer service in a timely manner.
• Collaborate and cross-train with team members to maintain coverage and deepen understanding of interconnected processes.
• Work closely with international colleagues to learn and adapt to cultural and governmental requirements, providing backup support as needed.
• Provide comprehensive reporting on metrics, trends, survey results, and recommended next steps for all audit and query tools.

The Minimum Qualifications 

• High School Diploma or GED
• 2+ years of customer service, and analysis or auditing experience.

The Ideal Qualifications 

• Bachelor’s Degree.
• Experience with analysis of travel expense data and identify trending and areas of opportunities.
• Ability to provide accurate and timely reporting.
• Excel, PowerPoint, Word and AI skills.
• Be curious.
• Strong organizational skills and attention to details.
• A strong sense of urgency, professional and strict adherence to confidential information.
• Strong team player, with capacity for cross-training opportunities.

What to Expect as Part of MassMutual and the Team 

• Regular meetings with the Corporate Travel Team, including members in India and Romania. 
• Focused one-on-one meetings with your manager. 
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups. 
• Access to learning content on Degreed and other informational platforms.
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits. 

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