Customer Account Coordinator

Job Listing Detail

International Paper has an immediate opening for a Customer Account Coordinator at our Springhill Container corrugated box plant.

Responsibilities include, but are not limited to:

Provide excellent customer service through timely and accurate customer communications via telephone, fax and e-mail
Accurately enter customer orders into order entry system
Communicate status of orders to customers
Initiate entry of customer complaints into the customer feedback system
Produce estimates and quotations for customers
Coordinate warehouse inventories
Reorder and ship quantities based on established parameters
Work with operations and utilize scheduling system to achieve on-time customer deliveries
Work with sales staff to ensure accurate and timely customer communications.
Accounts Receivable dispute management involvement

Qualifications include, but are not limited to:

High School Diploma
Ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations
Strong computer skills including agility in Microsoft Word, Excel, and Outlook
Ability to work within an order management and plant booking system
Experience in order management, backlog management, inventory management, customer communication, and inter-departmental communications
Able to handle complex accounts with a strong process and detail-orientation and approaches problem-solving with a high degree of urgency and accuracy
Able to effectively multi-task and prioritize time and work
Understanding of manufacturing processes

International Paper is an Equal Opportunity Employer - Minorities/Females/Individuals with Disabilities/Veterans.

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build:
Leadership training, promotional opportunities

The Impact You Will Make:
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:
International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.

Learn more about this Employer on their Career Site