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Customer Service Representative (CSR) St Augustine, FL

Lee & Cates Glass, Inc.
Posted 5 months ago, valid for 23 days
Location

St Augustine Beach, FL 32080, US

Salary

$18 - $23 per hour

Contract type

Full Time

Health Insurance
Paid Time Off

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Sonic Summary

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  • Lee & Cates Glass is seeking a Customer Service Representative (CSR) to serve as the primary contact for the sale and service of residential glass products.
  • Candidates should have at least 1 year of experience in customer service, with a focus on scheduling and quoting glass installations.
  • The position offers a salary based on experience and includes benefits such as 401(k) with matching, health and dental insurance, and paid time off.
  • The CSR will handle order entries, job scheduling, collections, and problem resolution, ensuring excellent customer service.
  • Lee & Cates Glass has been family-owned since 1926 and emphasizes ethical business practices and employee training.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
Come join the Lee & Cates Glass team which has been family owned and operated for the past 95 years.
As a Customer Service Representative (CSR) you will be the primary customer contact for the sale and service of residential glass products and services.  You will work closely scheduling and quoting the glass installation trade by working with our experience glass installation technicians.

Primary Role of a Customer Service Representative
  • Representative of Lee & Cates Glass – “front-line” contact with the customer.
  • Provide knowledgeable information on our products and services to our customers.
  • Order entry of work orders, purchase orders, and invoices.
  • Quote follow-up.
  • Scheduling of jobs.
  • Collections.
  • Problem-resolution.
  • Salesperson
Founded in 1926, Lee & Cates Glass is a family-owned and operated company that is guided by God and employs conservative and ethical business practices.
EXPERT SERVICE. DECADES OF EXPERIENCE. 
Lee and Cates Glass, Inc. is one of the largest independent glass companies in the southeast corner of the United States. We believe that well-trained, professional employees are our most valuable business assets. We are committed to exceeding our customers’ expectations, and we are dedicated to building long-term relationships with those we serve.

Below is a summary of the type of work we perform each day.
Custom Shower and Tub Enclosures
Storefronts and Commercial Contract Glazing
Insulated Glass replacement for Commercial and Residential windows
Commercial Glass Services
Mirrors
Plate Glass
Patio Doors

Full-time (not remote), benefit plans available, Paid vacation and holidays, 401k and match (after 1 year)
Pay based on experience



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