Clinical Team Leader

Job Description Summary

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How will you make an impact & Requirements

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Essential Duties and Responsibilities

• Supports the daily operations of the practice to ensure a smooth, office workflow. 
• Assists in ensuring appropriate staffing levels by handling call outs, need for re-scheduling, PTO/time off requests, etc. 
• Assists with medical assisting duties, patient triage, and other back-office duties when needed (within scope of practice). 

• Supports office staff by being available for all staff during day-to-day operations.
• Assists Practice Supervisor with rounding on staff and collaborates on development of goals/metrics for staff performance. 
• Completes regular follow-ups on practice performance items such as buckets, TOS, provider scheduling management, Care Gaps.
• Ensures office staff in all locations adhere to MPG processes including, but not limited to AIDET and offering patient phone surveys.
• Assist all New Hires with onboarding ensuring NH has log in information and quiet workstation, with regular check in with NH periodically to address any issues. Coordinate additional training after new hire completes orientation week.
• Review Care Gap reports, TOS collections reports, etc. and discuss concerns with Practice Supervisor and Practice Manager.  Watch over quality reports and ensure that all chart prep is completed daily.

• Answers phones in high volume periods and helps address patient complaints or concerns.
• Monitors Athena Buckets and assists when needed in dropping claims.
• Oversees facility in terms of inventory and supply control; for instance, overseeing exam/waiting rooms and lab/nursing area are stocked and sanitized.  Orders medical and office supplies. 
• Responsible for scheduling/ordering ancillary services.

Required Knowledge and Experience

• Clinical Certification (LPN, CMA, RMA).  Clinical Certifications must be kept current to maintain the position.   
• 1-2 years direct healthcare experience of similar scope

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Compensation:

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