Assistant Training Manager

                                                                Assistant Training Manager

Sandy Lane, a AAA Five Diamond and Forbes Travel Guide Five Star exclusive resort and distinguished member of Leading Hotels of the World, invites applications from suitably qualified and dynamic professionals for the position of Assistant Training Manager.  This role is integral to sustaining Sandy Lane’s Five-Star service culture and ensuring that learning and development initiatives directly support operational excellence, guest satisfaction, and strategic business performance.

The Role

Reporting to the Training and Development Manager, the Assistant Training Manager serves as a strategic partner in the development and execution of learning initiatives across the property. The incumbent will support the design, delivery, evaluation, and continuous improvement of training programmes that reinforce luxury standards, strengthen leadership capability, and drive measurable performance outcomes.

Key Responsibilities

• Support the reinforcement of Forbes Travel Guide, Leading Hotels of the World, AAA and internal luxury service standards across all departments.
• Collaborate with Department Heads to develop and monitor action plans arising from quality assurance evaluations and service audits.

• Design, develop and facilitate impactful training and development programmes aligned with organizational objectives and luxury service standards.
• Deliver engaging in-house training sessions and oversee all related training administration.
• Develop individual learning plans to support employee growth, succession planning and career progression.
• Partner with Department Managers to implement training initiatives that support business strategy, employee retention and performance improvement. Identify learning gaps and recommend practical, result-oriented development solutions.

• Lead and manage the Designated Trainers Programme to ensure consistent departmental training standards and identify development opportunities that support Designated Trainers in performing their roles effectively.
• Coordinates Management Trainee, Internship and Apprenticeship programmes
• Monitor training costs, ensure programmes stay within budget and assess the return on investment of all training initiatives.
• Assist with the preparation and management of the annual training budget, ensuring cost-effective delivery and measurable return on investment.
• Stay abreast of emerging trends, best practices, and innovations in Learning & Development.
• Provide guidance and developmental counseling to employees and supervisors.
•  Support quality assurance initiatives and special projects as assigned by the T&D Manager

Our preferred candidate should possess:

• Bachelor’s degree in management, Hospitality Management, Human Resource Management or related field.
• Three to five (3–5) years’ experience in a similar capacity, preferably within a luxury hospitality environment.
• Demonstrated experience in training needs analysis, programme design, and evaluation.
• Professional membership with CIPD, SHRM, or certification as a Hospitality Trainer (preferred).
• Advanced proficiency in Microsoft Office and learning management systems.
• Ability to be a strategic thinker with  business acumen, strong analytical and reporting capability
• High emotional intelligence and interpersonal skills along with exceptional facilitation and presentation skills
• Ability to influence and collaborate across all levels of the organization
• Detail-oriented skills with strong follow-through
• Professional discretion and integrity
• Adaptability within a dynamic luxury hospitality environment