Front Desk Coordinator

POSITION SUMMARY:

Performs various clerical duties for office manager, or providers including: answering

telephones, taking messages, scheduling appointments, copying, and creating/scanning charts.

Responsible for data entry and patient account follow up, as well as monthly reports.

DUTIES AND RESPONSIBILTIES

·         Answer and screens high volume telephone calls in a courteous manner, and record

messages for providers and other personnel.

·         Schedule patient appointments and procedures according to established policies and

·         procedures.

·         Check-in patients upon arrival at the office as well as check-out upon departure.

·         Obtain accurate information from patients and ensure all registration forms are complete.

·         Collect patient and insurance payments and reconcile charges on a daily basis.

·         Verify account balances and refunds for accuracy. Provide information to patients

regarding unpaid balances.

·         File records in appropriate sections of patient charts in EMR.

·         Prepare patient charts in advance and scan documents into charts in EMR.

·         Transcribe letters and create forms as needed.

·         Maintain files and records in a confidential manner.

·         Maintain organization and efficiency of front office, including office supply inventory.

·         Maintain patient confidentiality.

·         Perform other related duties as directed or assigned

QUALIFICATIONS/ REQUIREMENTS  

·         High school diploma or GED.

·         Minimum of 2 years of experience in a medical office, front office or scheduling experience.

REQUIREMENTS FOR LEVEL I STATUS:

·         Entry level (1-4 years’ experience) and/or meet the basic requirements of the job with the

need for additional supervision

·         Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision

PERFORMANCE REQUIREMENTS

·         Knowledge of clinic policies and procedures.

·         Knowledge of computer programs and applications.

·         Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and

make changes accurately.

·         Skill in operating office equipment

·         Skill in handling paperwork/filing adequately.

·         Skill in handling incoming phone calls and triaging appropriately.

·         Skill in written and verbal communication.

·         Ability to learn/use other computer programs including Microsoft® Excel, e-mail,

Internet, and Microsoft® PowerPoint.

·         Ability to sort and file materials correctly by alphabetic or numeric systems.

·         Ability to flexibly respond to changing demands.

·         Ability to organize and prioritize tasks effectively.

WORKING CONDITIONS

Work performed in office environment. Involves frequent contact with staff and patients. May require working under stressful conditions.

EQUIPMENT OPERATED

Office machinery including computers, fax, dictating machine, calculator, and photocopier.

PHYSICAL DEMANDS

Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines. Occasionally lift and carry files up to 20 pounds

SAFETY HAZARD OF THE JOB

Minimal Hazards