Customer Service Representative

SUMMARY 

Performs the daily activities within the customer service area to ensure order fulfillment.  Develops and maintains confident relationships with purchasing personnel of customers and field sales. Provides proactive communication regarding account activity to Customer, Sales, Sales Support, Product Management, Finance, and entire Supply Chain (internal/external). 

ESSENTIAL JOB FUNCTIONS 

• Acts as primary contact for assigned accounts.  This includes receipt and confirmation of customer orders which involves researching material availability, available price record confirmation, shipping method and relevant Customer Service reporting activities/Client portal information communication and retrieval to include order management and invoicing activities for specific clients. 
• Source new sales opportunities through quote process and inbound lead follow-up and outbound calls and emails. 
• Coordinates with subject matter experts to respond to technical information requests, which includes new designs and changes to existing designs. 
• Coordinate with Master Schedulers and Planners to review order status, coordinate changes, and confirm commitment delivery dates to customers timely.  Information is utilized to provide routine updates to our customers regarding changes in supply.  Provides order related documentation to our customers such as invoices, certificates of analysis, etc. where required. 
• Process quotes by reviewing quote history, order history and cost to price strategically with support groups to ensure the highest probability of winning.  
• Negotiating pricing, deliveries and schedule on behalf of Amphenol - CIT with customers.  
• Professionally handles all customer discrepancies, coordinates with the Quality Department on all quality issues and generates RMA's as necessary. 
• Assists with order entry system and other sales related projects when required. 
• Takes a proactive approach with outgoing calls, following up with existing account base. 
• Takes on additional assignments as requested including training for development. 
• Strive to meet department metrics as outlined by Sales Manager and Sales Director. 

*Other duties as required in support of the department and the company* 

QUALIFICATIONS   

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE  

• Bachelor’s Degree or 3 or more years in a customer service/inside sales role. 
• 2-5 years of customer service experience with preparing quotations, order entry, contract review, expediting orders and updating order status 

LANGUAGE SKILLS 

• Ability to read, write, speak, and understand English. 
• Proficient written and verbal communication skills.  

JOB SKILLS 

• Solid critical thinking skills to analyze information and develop creative approaches to problem solving. 
• Excellent verbal and written communication skills. 
• Able to build rapport and enhance Amphenol - CIT relationships with customers. 
• Exceptional organization skills, detail-oriented approach and thorough in completing tasks with speed. 
• Able to work professionally and effectively on the telephone, through email, written correspondence, PC and on the Amphenol - CIT systems. 
• Excellent computer skills with MS Office programs and experience with MRP systems. 
• Able and willing to work overtime and flexible hours to meet customer needs.  
• Self-motivated, have and maintain a positive attitude, show initiative and act with sense of urgency 
• Demonstrates good judgment and decision-making skills 
• Ability to work with minimal supervision 
• Proficient in MS Office 
• A team player that can relate to people at all levels of the organization and possesses excellent communication skills with high ethical standards and a positive professional image. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, and talk or hear. The employee frequently is required to reach with hands and arms. The employee is required to stand and walk. The employee must occasionally lift walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate. 

PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS 

ASTM F–2412–2005, ANSI Z41–1999, or ANSI Z41–1991 rated safety toed shoes 

Clear ANSI Z87.1 safety rated glasses  

Ability to compile with JSA in specific areas   

ENVIRONMENTAL POLICY 

Amphenol - CIT is dedicated to identifying and reducing the environmental impact of its operations, activities, and products.  It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Amphenol - CIT. 

EXPORT COMPLIANCE DISCLAIMER 

This position includes access or potential access to ITAR and/or EAR technical data. Therefore, candidates will need to qualify as a US Person which is defined as a US Citizen, or a Permanent Resident (Green Card Holder). 

TRAVEL 

Travel may be required infrequently