Assistant Office Coordinator, Student Employee - Residential Life

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Job Title:  Assistant Office Coordinator, Student Employee

Scheduled Weekly Hours:  20

Job Week Assignment:  40

Rate of Pay:  $15.00 per hour

Work Cycle:   August 1 through May 31

FLSA Status:  Non-Exempt

The assistant office coordinator (AOC) student employee is responsible for assisting the Residential Life office coordinator in the management of the front desk. Tasks include coordinating staff schedules and all pertinent student services delivered at the desk, as well as assisting staff in maintaining accountability of lead office assistants and other desk staff.

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University’s values – integrity, dedication, excellence, creativity, and teamwork
• Oversees all front desk scheduling; assists with management of shift changes, absences, and timecards
• Assists with answering phone calls in the main Residential Life office
• Assists the main Residential Life office with oversight of all desk areas and desk staff
• Assists office coordinators with management of building rosters, inventory, emotional support animals (ESAs), and room changes
• Ensures students’ lockouts, housing signups, meal plan issues, and maintenance requests are handled properly
• Assists in training and interview processes for lead office assistants and office assistants
• Understands, supports, and enforces University policies/procedures and provides general information/effectively responds to student and visitor questions/concerns
• Attends residential life meetings and assists in leading desk staff meetings
• Collaborates with relevant departments in event of personal or operational emergency response
• Assists office coordinators in the mediation of residential relational issues
• Refers students experiencing emotional, academic, or other hardships to appropriate resources
• Reports and assists with responding to policy violations

• Assists with the planning and implementation of all major residential life events, such as check-in and check-out and Dark Carnival

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.

• Currently enrolled at Lindenwood University
• Good academic and financial standing with the University
• Minimum of two years’ related residential life experience

Knowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Ability to maintain strict confidentiality 
• Proficient use of Microsoft Office Suite
• Effective communication skills 
• Proficient email skills
• Proficient in use of web portals and software management tools

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions. Please click here to view Lindenwood University’s flexible work designation descriptions.  

• This position should be the AOC’s main priority outside of academics (any non-academic commitments outside the AOC position must be approved by the AOC’s supervisor)
• Appropriate dress required 
• Ability to respond to campus emergencies within 20 minutes
• General office setting
• Standard business hours
• Non-Standard Flex

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Regular attendance is a necessary and essential function
• Ability to sit at a computer for extended periods of time
• Ability to lift more than 50 pounds
• Ability to inventory all facilities in assigned area

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees.  Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.