WH E-commerce

eCommerce Warehouse Fulfillment Specialist

Join Our Team!

Do you enjoy working in a fast-paced environment where accuracy, teamwork, and customer satisfaction matter? Are you passionate about automotive parts and delivering a great customer experience? If so, we'd love to meet you!

As an eCommerce Warehouse Fulfillment Specialist, you'll play a critical role in ensuring our online customers receive the right products, on time, and in excellent condition. This position combines warehouse fulfillment, logistics coordination, inventory awareness, and customer service support to help drive our growing eCommerce business.

What You'll Do

Order Fulfillment & Shipping

• Pick, pack, and ship eCommerce orders accurately and efficiently.
• Ensure products are carefully packaged to prevent damage during shipping while minimizing shipping costs.
• Select the most appropriate packaging materials, including boxes, padded envelopes, and pallets.
• Perform quality control checks to ensure all products meet customer expectations.
• Locate replacement parts when damaged or non-saleable inventory is discovered.
• Pick and prepare large pallet-sized orders for LTL freight pickups.

eCommerce Operations

• Monitor incoming and outgoing orders and proactively identify and resolve issues.
• Assign orders to multiple warehouse locations based on fulfillment needs.
• Process order exceptions, including substitutions, cancellations, short shipments, and shipping delays.
• Utilize company software systems to print packing slips, shipping labels, and update order information.
• Correct shipping address issues and troubleshoot order discrepancies.

Logistics Support

• Drive company vehicles to local UPS, FedEx, and USPS facilities as needed for package drop-offs.
• Assist with inventory accuracy by reporting stocking or inventory discrepancies.
• Maintain a clean, organized, and safe work environment.
• Support other warehouse and eCommerce team functions as business needs require.
• Participate in a rotating Saturday schedule (approximately ½ day on Saturdays after training is completed).

Customer Service & Teamwork

• Deliver exceptional service to both internal and external customers.
• Collaborate with warehouse, retail, and customer service teams to ensure order accuracy and customer satisfaction.
• Communicate professionally and effectively with customers, vendors, and coworkers.
• Participate in ongoing training and development opportunities.

What Makes You Successful

Key Competencies

• Teamwork and collaboration
• Customer service orientation
• eCommerce order processing and fulfillment
• Technical aptitude and ability to learn new systems
• Strong attention to detail
• Problem-solving and analytical thinking
• Time management and organization
• Basic math and business acumen

Qualifications

Required

• Prior experience working in a distribution warehouse, fulfillment center, or auto parts store.
• Strong computer and software skills.
• Ability to work independently with minimal supervision.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Strong attention to detail and accuracy.
• Valid driver's license and reliable transportation.

Preferred

• Knowledge of automotive parts and aftermarket automotive products.
• Previous eCommerce, logistics, shipping, or fulfillment experience.

Why Join Us?

We offer a comprehensive benefits package and opportunities for growth within a stable, employee-focused company.

Full-Time Benefits Include:

• Medical, Dental & Vision Insurance
• Basic Life Insurance
• Long-Term Disability Insurance
• Voluntary Life Insurance
• Short-Term Disability Coverage
• 401(k) with Company Match
• Profit Sharing Program
• Paid Time Off (PTO)
• Safe & Sick Time
• Employee Discount
• Employee Assistance Program (EAP)

If you're looking for a role where you can combine your warehouse experience, automotive knowledge, and customer service skills while being part of a great team, apply today!