Chief Information Officer

About the role

Zion HealthShare is a rapidly growing 501(c)(3) healthshare organization serving more than 76,000 members with over $140M in annual member contributions. The organization is transitioning its complete technology estate to direct internal ownership. The Chief Information Officer builds and leads that function: applications, infrastructure, security, data, vendor management, the organization's AI strategy and governance, and the technology team and budget. This is a build role reporting to the President, with regular visibility to the Board of Directors and its technology oversight function.

What you'll do

• Lead the organization's technology strategy and oversee the successful transition of critical systems, platforms, and vendors.
• Manage enterprise applications, including the member portal, mobile app, CRM, payment platform, and other business systems.
• Direct cloud infrastructure, identity management, cybersecurity, and IT operations to ensure secure, reliable technology services.
• Develop and maintain information security, HIPAA compliance, risk management, and incident response programs.
• Oversee technology vendors, contracts, system integrations, and third-party service providers.
• Establish and improve IT processes, including onboarding, offboarding, help desk operations, access management, and service standards.
• Ensure business continuity through backup, disaster recovery, and data governance strategies.
• Drive the organization's AI strategy by identifying opportunities to improve member experience, operational efficiency, and business processes while maintaining appropriate governance.
• Build, mentor, and lead the internal technology team while managing departmental budgets and technology roadmaps.
• Provide strategic technology leadership to executive leadership and the Board by reporting on initiatives, risks, security, compliance, and organizational readiness

Qualifications

• 12+ years of progressive technology experience with 5+ years in senior IT leadership (VP, Senior Director, or Head of IT/CIO scope).
• Experience leading a platform migration, carve-out, or vendor separation in a regulated or health data environment.
• Hands-on ownership of CRM/ERP estates (Zoho or Salesforce strongly preferred), cloud infrastructure (AWS or Azure), and identity platforms.
• Working knowledge of HIPAA Security Rule requirements and risk-based frameworks (NIST CSF); experience standing up or maturing a security program.
• Demonstrated vendor management across managed services, staff augmentation, and development partners, including offshore models.
• Experience delivering AI or automation solutions in business operations, with a working grasp of AI governance and data protection in regulated environments.
• Experience building teams and budgets from an early state; nonprofit or healthshare familiarity is a plus, not a requirement.

Benefits

• Medical, dental, and vision benefits
• 401(k) plan with company match
• Paid time off (PTO)
• Short-term disability insurance
• Life Insurance
• Paid holidays