Warranty Manager

Job Summary

Eco Battery is seeking an experienced and technically skilled Battery Repair/Warranty Manager to lead our battery diagnostics and repair operations. This role is responsible for overseeing the repair department, managing a team of battery repair technicians, improving repair processes, and ensuring the highest standards of quality, safety, and efficiency.

The ideal candidate has extensive knowledge of electrical systems, troubleshooting, and root cause analysis. This individual will play a critical role in identifying product failures, implementing corrective actions, reducing warranty costs, and improving overall product reliability.

Key Responsibilities

Team Leadership

• Lead, train, mentor, and develop a team of LiPo4 Battery Repair Technicians.
• Establish performance expectations, productivity goals, and quality standards.
• Conduct regular coaching sessions, performance reviews, and skills development training.
• Create a culture of accountability, continuous improvement, and safety.

Battery Diagnostics & Repair

• Oversee the diagnosis, repair, refurbishment, and testing of returned lithium battery systems.
• Troubleshoot complex battery, BMS, charger, communication, and electrical system issues.
• Assist technicians with advanced diagnostics and escalated repair cases.
• Ensure all repaired products meet company quality and safety standards before being returned to customers.

Root Cause Analysis & Product Improvement

• Analyze battery failures and identify root causes of recurring issues.
• Document findings and communicate recommendations to Engineering, Product Development, and Quality teams.
• Track failure trends and work cross-functionally to implement corrective and preventative actions.
• Develop repair procedures and testing methods to improve repair effectiveness and product reliability.

Warranty & Cost Management

• Evaluate warranty claims and determine repair, replacement, or refurbishment eligibility.
• Monitor warranty expenses and identify opportunities to reduce costs through improved repair processes and product improvements.
• Improve repair success rates while minimizing unnecessary product replacements.
• Ensure proper documentation of repairs and warranty decisions.

Quality & Process Improvement

• Develop and maintain repair standards, work instructions, and testing procedures.
• Monitor department KPIs and implement improvements to increase efficiency and repair quality.
• Continuously improve repair workflows, turnaround times, and technician productivity.
• Ensure compliance with all safety procedures related to lithium battery handling, storage, and repair.

Inventory & Equipment Management

• Manage repair parts inventory and maintain adequate stock levels.
• Oversee repair equipment, testing tools, and diagnostic systems.
• Coordinate with Purchasing and Warehouse teams to ensure parts availability and minimize downtime.

Reporting & Metrics

• Track and report key department metrics including:
• • Repair turnaround time
  • First-pass repair success rate
  • Technician productivity
  • Warranty cost reduction
  • Failure trends and root causes
  • Repair department throughput
• Provide regular reports and recommendations to leadership.

Qualifications

Education

• Associate or bachelor's degree in engineering, Electronics, Automotive Technology, Electrical Systems, or related field preferred.
• Equivalent industry experience will be considered.

Experience

• 3+ years of experience in battery repair, electronics repair, automotive diagnostics, or related technical fields.
• 2+ years of leadership or supervisory experience.
• Experience working with lithium battery systems preferred.

Technical Skills

• Strong understanding of lithium battery construction, operation, and safety.
• Knowledge of Battery Management Systems (BMS), electrical diagnostics, and troubleshooting techniques.
• Ability to read wiring diagrams, schematics, and technical documentation.
• Experience using multimeters, battery analyzers, and diagnostic equipment.
• Understanding of root cause analysis methodologies and quality systems.

Leadership & Communication

• Strong leadership and team development skills.
• Excellent communication and documentation abilities.
• Ability to explain technical issues and solutions clearly to both technical and non-technical audiences.
• Strong organizational and problem-solving skills.

Why Join Eco Battery?

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Professional development opportunities
• Fast-growing company with growth opportunities
• Opportunity to directly impact product quality, customer satisfaction, and company growth