INFORMATION TECHNOLOGY SUPPORT TECHNICIAN

Sandy Lane Hotel, an AAA Five Diamond, Forbes Five Star exclusive resort and a member of Leading Hotels of the World, is seeking to recruit an Information Technology Support Technician (I.T Support Technician).

The Role

The Information Technology Support Technician will assist with providing technical support to guests and internal customers delivering a high level of customer service.

Key responsibilities and accountabilities:

Provides installation, configuration, maintenance and support for all Sandy Lane Hotel owned and operating system products ensuring that the relevant upgrades are installed on all Personal Computers peripherals and servers
Installs and sets up all Personal Computers, Servers, Printers, POS and other hardware peripherals
Performs preventative and runtime troubleshooting and maintenance on all Personal Computers, Server, 41Printers, POS and other hardware peripherals
Assists users with the general handling and usage of Personal Computers, Servers, POS, Printers, and other hardware peripherals
Installs, maintains and troubleshoots all application software systems and hardware systems and assists users in solving problems in the use of these systems
Provides hardware and software support for all audio-visual systems
Provides maintenance and support for the data and telephone networks
Assists with the maintaining the daily operation of back -up systems
Assists with Helpdesk and Network operations to diagnose and resolve problems

Our preferred candidate must possess:

Sound knowledge of Microsoft Windows 2008 and 2013 operating systems (PC, Server)
Knowledge of Networking Essentials
Familiarity with VoIP Telephone Systems
Experience with audio visual systems
Good verbal and written communication skills as well as excellent customer skills
Ability to prioritise and systematically troubleshoot complex problems
Ability to self-manage

The successful candidate must consistently maintain the highest standard of service and operational efficiency within all areas of responsibility.

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