Job Title: YW Store Lead

FLSA Status: Non-Exempt

Reports to: Volunteer and Outreach Coordinator

Job Purpose

The YW-Store Lead oversees the daily operations of the YW-Store, including customer service, donation processing, inventory management, and store recordkeeping. This position maintains a safe, organized, and welcoming environment while ensuring effective store presentation, visual merchandising, and operational efficiency.

Primary Duties and Responsibilities

Keep the store organized and flowing smoothly, maintaining a neat and safe environment for shoppers, as well as maintaining the security of the store.
Assist guests with making selections or locating items not readily available.
Rotate clothing regularly to keep the store looking fresh and new. Pack and store out-of-season or excess items. Work with the supervisor to offer items to community partners before sending them to other resources.
Maintain open and ongoing communication with the supervisor regarding store operations, inventory needs, donation requests, and any issues requiring attention.
Manage inventory and donation processing by collecting, sorting, organizing, and tracking donated items; maintain accurate records of store usage, and ensure timely and accurate data entry into the appropriate database.
Complete and maintain accurate, timely documentation in accordance with YWCA policies and procedures while ensuring the confidentiality of guests and sensitive information.
Attend staff meetings and trainings as required and/or assigned.
Commitment to the YWCA mission of Eliminating Racism and Empowering Women.
Other related duties as required and/or assigned.

Qualifications

High school diploma or equivalent required. Associate degree or equivalent combination of education and relevant work experience preferred.
Basic computer skills needed.
Ability to maintain confidentiality.
Ability to effectively engage and build relationships with diverse populations/
Access to private transportation, valid driver's license with insurance complying with minimum agency standards.
Manage YW-Store Monday-Friday between the hours of 8:00 am-5:00 pm daily, with one day per week from 10:00 am-7:00 pm.
32-hour workweek with flexibility regarding days/times to meet guests’ needs and business demands.
Work schedule includes evening hours.
Employee works in an office environment and is protected from weather conditions and contaminants, but is required to travel to/from community presentations/events, trainings, etc.

Physical Requirements

Standing or sitting for long periods, bending, stooping, and occasional lifting.
Repetitive hand motion (such as typing).
Ability to lift up to 20 pounds, routinely.
Ability, on a consistent basis, to perform activities requiring cooperation, instruction, persuasion, or speaking with others.
Ability to communicate effectively in person with guests.

Personal Characteristics

The successful individual will demonstrate the following:

Behave Ethically: Understand ethical behavior and professional boundaries and ensure your own behavior is consistent with professional ethical standards.
Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the organization’s goals of empowering women and eliminating racism.
Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Focus on Client’s Needs: Anticipate, understand, and respond to the needs of consumers.
Make Decisions: Assess situations to determine the importance, urgency, and risks and make clear decisions that are timely and in the best interests of consumers and the organization.
Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Technological Aptitude: Understand software applications and maintain skills necessary to effectively perform key responsibilities through the use of company-utilized programs.

***YWCA St. Joseph provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by the federal, state, or local laws***

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