Case Manager (Rosati)

Job Title: Case Manager – Rosati Scattered Sites (full-time)

Job Classification: Non-Exempt (hourly)

Reports to:  Program Director

Department: Shared Services 

Summary/Objective:

The Case Manager is responsible for providing comprehensive, person-centered case management services to individuals and/or households participating in a HUD-funded Continuum of Care (CoC) Permanent Supportive Housing (PSH) program. The Case Manager works collaboratively with program participants to promote housing stability, increase self-sufficiency, strengthen connections to community-based resources, and support participants in achieving individualized goals while maintaining permanent housing.

Essential Functions:

• Establish and maintain professional, supportive, and respectful relationships with program participants.
• Provide individualized case management using Housing First, trauma-informed, person-centered, and strengths-based approaches.
• Complete initial and ongoing assessments to identify participant strengths, needs, barriers, risks, and goals.
• Collaborate with participants to develop individualized service plans based upon participant-identified priorities.
• Review and update service plans as required and when significant changes occur.
• Conduct scheduled participant contacts and home visits consistent with program requirements and participant needs.
• Maintain consistent engagement with participants, including appropriate outreach when participants become difficult to contact.
• Promote participant choice, self-determination, independence, and community integration.
• Assist participants in developing independent living and housing retention skills.
• Maintain HMIS Data
• Participate in the CoC general meetings 

Housing Stability

• Assist participants with understanding lease obligations, tenant responsibilities, and applicable program expectations.
• Identify issues that may jeopardize housing stability and intervene as early as possible.
• Work collaboratively with participants, landlords, property management, and program leadership to address housing-related concerns.
• Assist participants with developing strategies to prevent eviction and resolve lease violations when possible.
• Support participants in maintaining safe and sanitary living environments.
• Coordinate reasonable supportive interventions when health, behavioral health, financial, or other circumstances threaten housing stability.
• Assist participants with housing transitions when a move is necessary and permitted under program requirements.
• Support participants in pursuing longer-term housing options, rental assistance, or other housing opportunities when appropriate.

Service Coordination & Community Resources

The Case Manager will connect participants to appropriate community-based services and benefits, which may include:

• Medicaid, Medicare, SNAP, SSI, SSDI, and other public benefits.
• Primary and specialty healthcare.
• Mental health and behavioral health services.
• Substance use treatment and recovery supports.
• Employment and workforce development.

Required education and experience:

• Knowledge of documentation standards, HIPAA and privacy standards, crisis management and harm reduction principles.

• Capable of partnering with and empowering program residents.
• Cultural sensitivity toward diverse populations required.

Preferred education and experience:

Preferred Bachelor’s in Human Services, Substance Abuse, Counseling, Social Work, or other related human services field (current licensure or certification strongly preferred).

Supervisory Responsibility: This position has no supervisor responsibilities.

Work Schedule: Generally, days, nights, and weekends as needed

Work Environment: This position operates in an emergency shelter environment. 

Physical and Environmental Requirements: Ability to lift and carry at least 10 lbs.

Travel: Travel is primarily local during the business day.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.