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Job Description:
Scope of Position: Assess youth participants (aged 16-24) enrolled in the YouthBuild program and determine the most appropriate path to employment. Provide on-site support and assistance in all areas related to gaining and/or retaining employment and career advancement. Essential Functions: 路 Provide individualized assessment of work, family and personal development needs and opportunities 路 Determine eligibility and accurately complete required documentation for enrollment 路 Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment 路 Provide referrals to appropriate SLATE services, business services unit, online learning centers and community service or social service agencies when needed 路 Convince customers to participate in and follow through with planned activities as outlined in contract with funding agency 路 Oversee customer activities and assist with workshop schedules 路 Track all customer activities including SLATE services, ITAs, and other initiatives 路 Create solutions to customer attendance problems 路 Maintain organized database of customers and keep detailed documentation of all contacts 路 Maintain accurate individual case files for each registered customer, ensuring each contain appropriate eligibility documents 路 Guide jobseekers through preparation of individual employment plans based on their specific occupational goals 路 Maintain customer files as specified by contractor 路 Share information with appropriate staff and/or funding agencies 路 Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract, accommodating customer work schedules 路 Document all participant contacts and activities in case progress notes 路 Assist in the preparation of project reports as needed 路 Ensure that positive outcomes and goals are met as required by contract 路 Work with the team on implementing processes that increase customer engagement 路 Conduct program orientations 路 Other opportunities as available Education and Experience Requirements: 路 Career counseling experience 路 Ability to prioritize tasks and document visits and contacts 路 Demonstrated telephone, computer and written communication skills 路 Ability to maintain flexibility as needs of contract or contractor required 路 Bachelor鈥檚 degree or Associate鈥檚 degree, and three years of work experience in case management/human services or related experience 路 Knowledge of Microsoft Office applicationsEDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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