Service Captain

Description

And we are looking for someone to be our Service Captain.

The Service Captain is a supervisory position, responsible for the service responsibilities at events. The scope of this position considers interaction with clients and their guests, proper service etiquette and procedures, teamwork, and the ability to uphold the professional service guidelines set forth by Butler’s Pantry. This position requires the competence to assume leadership in the guidance and management of service staff. The Service Captain has the responsibility and opportunity to contribute considerably to a memorable event through ownership of the service role.

ESSENTIAL RESPONSIBILITIES:

GO THE DISTANCE (The necessary stuff)

· Maintain a supervisory role at events with the ability to perform common tasks and jump into any role when needed 

· Motivate service staff to maintain focus on assignment at all times in an effort to maximize efficiency, quality and productivity

· Support high-quality service efforts by mentoring, training, coaching, counseling and offering constructive feedback to service team

· Follow up and follow through on phone calls, emails, and other work-related correspondence with the Butler’s Pantry management team

· Read and take responsibility for understanding the current Service Manual and its contents; serve as a source of clarification for service staff members

· Remain informed and observe all company policies and procedures 

· Planning ahead of event. Service Captain’s come to the events with their game plan made. They have dissected the event notes & assigned teams/roles for the front of house staff. 

· Take responsibility for the team’s time. While the team clocks in themselves through Nowsta, Service Captains check the staff in & out of event. At the end of an event, they review the team’s time & adjust based on when they checked in & out. 

· Service Captains, Chefs & Facility Managers go through venue closing checklist & lock-up together

LEAD BY ACTION AND EXAMPLE (The stuff that makes an impact)

· Be a MIBE (Make It Better Everyday) Leader

· Actively look to call out employees to be complimented and rewarded

· Set an example for and support all team members 

· Model appropriate behavior and encourage team members to follow suit

· Support a climate that attracts, retains, and motivates top quality service staff employees 

· Act as an ambassador of the Company by sharing the Company’s core values, vision, and direction with others

Additional Qualifications and Requirements:

Extensive experience in the hospitality industry is required.  This position requires the ability to work successfully in a team-based, client-focused service environment. It also requires the following competencies for success:

· Ability to interact with people with ease, using highly developed interpersonal skills

· Professional appearance and conduct 

· Mature, independent judgment and ability to handle a fast pace, stress, and change in a professional manner

· Strong work ethic

· Ability to maintain positive working relationships with other departments 

· Skill to exercise tact and diplomacy, demonstrate professional conduct in highly sensitive situations, maintain confidentiality

· Ability to provide effective and unbiased feedback in complex situations

· Ability to handle a physically demanding position that may require standing for long periods of time and/or lifting heavy loads

What We Offer:

Benefits:

• Competitive Compensation
• Flexible hours
• Employer-Paid Employee Assistance Plan (EAP)
• 401k with Employer Match (Must meet eligibility requirements