Teller Operations Lead

Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for the past 5 years! 

Are you ready to lead with purpose and make a real impact on our community? Join Our Team and Make a Difference at Midwest BankCentre!

Why Midwest BankCentre? Our company culture is all about engagement and collaboration with our teams. We value diversity, inclusion, and innovation. When you join Midwest BankCentre, you're not just joining a company; you're joining a community of like-minded individuals who are dedicated to making a positive impact.

We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER. Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected is the ways Midwest BankCentre lives its purpose.

Objectives of this Role

• Serve customers by managing documents, information, and financial transactions successfully and in an organized, efficient, and secure manner
• Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
• Work as a team with other branch employees to complete daily tasks all while demonstrating respect and professionalism, being prompt, and supporting management with special request as needed

• Protect the interests of the Bank by adhering to all security, regulatory and audit procedures. This includes accurately balancing of assigned drawers to include the ATM, Vault, TCR, etc.  Maintain proper dual control as required, verification of customer transactions and placing appropriate holds.

Essential Functions

• Manages risk by adhering to all policies and procedures, executing sound judgment within established limits. Possess a heightened awareness to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

• Ensure excellent customer service is followed including handling escalated teller customer complaints.

• Identify customer needs, provide information on new products and services, and direct customers to branch representatives and branch partners as identified.

• Ability to understand and educate clients on use of alternative channels to complete banking transactions (ATM, Online banking, Mobile Banking). Has the ability to learn and adapt to new information and technology platforms.

• Can be flexible to work weekends and/or extended hours as needed.

• Assure branch compliance by performing a variety of tasks, including but not limited to, monthly and quarterly teller drawer audits, alarm tests, fraud prevention training, ATM balancing and local, state and federal regulation training. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are as required and may change at any time with or without notice.

Competencies

• Customer Centric Focus
• Diversity and Inclusion
• Act with Integrity
• Collaboration and Teamwork
• Results Oriented/Execution
• Business Acumen

Skills and Qualifications

• High School Diploma (or equivalent) is required;
• A minimum of four years of experience in financial services
• A minimum of two years of management experience
• Communicates effectively and confidently; comfortable engaging all clients.
• Strong dedication to accuracy and efficiency
• Ability to pass a background check

Physical Demands/Requirements

The physical demands and requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Able to lift 25 lbs.
• Ability to effectively read, write and speak the English language
• Personal computer skills with extended viewing of computer screens
• Physical mobility and dexterity to transport files and operate general office equipment (fax, copier, telephone)
• Visual acuity sufficient to accurately review and proof information
• Willing and able to travel to other locations/branches
• Willing and able to work required overtime

Ready to Make Your Mark? If you're passionate about banking with a purpose and ready to take the next step in your career, we want to hear from you! This is an excellent opportunity for individuals with commercial credit experience who are eager to contribute to our community-focused mission.

Why Join Us:

• Community Focus: Be part of a community bank that values and actively supports the St. Louis area.
• Competitive Compensation: We offer a comprehensive salary and benefits package.
• Professional Growth: Opportunities for continuous learning and development.
• Impactful Work: Play a key role in shaping the credit strategy and success of our organization.
• Collaborative Culture: Work in a supportive and dynamic environment that values teamwork and innovation.

Don’t meet every single requirement? 

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other Midwest BankCentre roles!

Equal Opportunity Employer

Midwest BankCentre is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. 

We thank all applicants in advance for their interest in this position and Midwest BankCentre. Only applicants selected for an interview will be contacted.