Additional Information About the Role

BJC HealthCare is seeking an experienced and passionate Volunteer Manager to join the team at St. Louis Children's Hospital. This highly visible leadership role is responsible for overseeing the people, programs, and spaces that support a thriving volunteer experience across the hospital.

The Volunteer Manager will lead a team of full-time employees while providing strategic oversight for a volunteer program consisting of more than 500 volunteers. This individual will be responsible for developing and managing volunteer services, ensuring an exceptional experience for volunteers, patients, families, and staff, and fostering a culture of engagement and service excellence.

This is an on-site leadership position based at St. Louis Children's Hospital, working Monday through Friday. The ideal candidate will bring strong people leadership skills, program management experience, and a passion for creating meaningful volunteer experiences that support the hospital's mission and patient care environment.

Overview

St. Louis Children’s Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children’s hospitals in the country, St. Louis Children’s provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to “do what’s right for kids.”

Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children’s commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries.

St. Louis Children’s consistently ranks among America’s Best Children’s Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children’s was one of eight children’s hospitals to rank in the top 25 of all 10 specialties. The hospital’s academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children’s has been designated as a Magnet® hospital for nursing excellence from the American Nurses Credentialing Center® (ANCC).

Preferred Qualifications

Role Purpose

Coordinates and oversees the volunteer program at healthcare facility. Ensures adequate numbers of qualified volunteers to meet the hospital's needs . Participates in strategic planning and manages operational/capital budgets. Oversees the recruitment, selection, orientation, recognition and retention of all new volunteers. Ensures compliance with all local, state and national regulations. Serves as a liaison between hospital, community organizations, and corporations for recruitment of volunteers.

Responsibilities

Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.

Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.

Coordinates and manages volunteer service operations, systems and processes.

Assists with establishing and implementing departmental goals, objectives, policies and operating procedures.

Establishes standards to effectively review and maintain accountability standards as described within the performance contracts.

Consults with departments in developing service descriptions for volunteers.

Directs and participates in a variety of hospital sponsored programs.

Minimum Requirements

Education

Associate's Degree

Experience

2-5 years

Supervisor Experience

2-5 years

Preferred Requirements

Education

Bachelor's Degree

- Business

Licenses & Certifications

Cert Admin of Vol Services

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Annual 4% BJC Automatic Retirement Contribution
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Learn more about this Employer on their Career Site

Volunteers Manager