Description

Guest Services Representatives provide an exceptional guest experience while greeting, making recommendations, taking phone reservations, and selling tickets. Guest Services Representatives project a professional image and proactively look for ways to make the guest experience memorable as well as quickly addressing any issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Interact with all guests in a fun and upbeat manner through:
Greeting: Welcome guests in a warm and friendly manner; answer questions and help plan visits
Cashiering: Conduct ticket transactions for all venues and provide suggestions based on age, demographics and interests; share available promotions, combos and specials
Reservations: Provide general and event-specific information; make suggestions based on age, demographics and interests, and conduct ticket transactions to callers
Parking: Conduct parking transactions as guests leave the parking lot.
Develop and maintain a thorough knowledge of Science Center operations and procedures
Monitor guest behavior, enforcing basic safety, security and emergency procedures
Ability to manage large groups of school age children and communicate with their chaperones
Perform other duties as required

Requirements

QUALIFICATIONS

Outgoing, service orientated personality
Patient, good listening, problem solving and speaking skills
Ability to respond effectively and expediently to unforeseen circumstances, changes or emergencies, while dealing with large crowds
Ability to perform job duties as part of a team without close supervision
Perform cash and credit card transactions in an accurate and efficient manner
Must be available to work varied hours, including weekends, evenings, and holidays
Present a clean and professional appearance by adhering to the uniform policy

EDUCATION/EXPERIENCE

HS diploma or GED required. Minimum of one year of college or university highly desired; area of concentration in hospitality industry, science, or education a plus
Successful experience handling a variety of customer situations
Cash handling, including counting down a register
Basic ticketing system knowledge a plus
Telephone reservation or customer-oriented telemarketing highly desired

LANGUAGE SKILLS

Excellent oral, written communication and interpersonal skills; ability to speak any additional languages a plus

MATHEMATICAL SKILLS

Basic high school mathematical skills
Microsoft Excel and Word knowledge beneficial

PHYSICAL DEMANDS

Must be able to stand or sit for prolonged periods of time
Standard (with correction) hearing and day/night vision
Occasionally required to traverse up to a quarter mile indoors and work for short periods outdoors.
Must be able to lift up to 30 pounds

WORK ENVIRONMENT

Busy, and at times very loud public museum setting, with some outside parking booth responsibilities – ability to withstand loud, crowded areas.
May be called upon for last minute shifts because of call offs or short-staffing for scheduled events
Must be able to work in variety of environments including outside and in all weather conditions

Learn more about this Employer on their Career Site

Guest Services Rep. - Part Time