Come work for Keystone to support our mission of strengthening the capacity of individuals and families to improve their quality of life.

Keystone employees enjoy:

A Flexible Workplace
Great Work Culture
Comprehensive job related training
Growth Opportunities

Full Time employees at Keystone are offered a full slate of Benefits including: Medical, Dental, Vision, Flexible Savings Accounts and Health Savings Accounts. Benefit eligible employees also receive Sick and Vacation Leave, 12 Paid Holidays, Employer paid Life Insurance, Long Term Disability and Employer contributions to Health Savings Accounts and 403B matching.

Title: Medica and Waiver Case Aide

Status: Regular, Full Time

Classification: Non-Exempt

Reporting Relationship: Case Management Supervisor

Program/Department: Senior Care Management Services

Salary Range: $20 - $22/hour

Position Description:

The Medica and Waiver Case Aide supports the Keystone Community Services Case Management department by completing administrative tasks for the Media Care Coordination team as well as providing support for our Waiver Case Managers.

This position provides assistance assuring the department meets compliance and fulfills contract requirements.

This position offers a Hybrid work model where the chosen candidate may work up to two days remotely and the remaining days from our office.

Essential Functions:

45% Administrative Support for Medica Care Coordinators

Assign clients in MnChoices to Care Coordinators
Update Care Coordinators client lists
Create and mail client letters as assigned
Print, scan, mail and track documents related to client cases and services
Send case documents to service providers
Monitor client meeting dates for contract compliance
Document pertinent tasks in Apricot
Update and maintain client information in Apricot database
Monitor Client files for required compliance items.

45% Administrative Support for County Waivers Case Managers

Open new client cases using internal procedures
Print, scan, mail and track documents related to client cases and services
Send case documents to service providers
Monitor client meeting dates for contract compliance
Document tasks completed in SSIS system and Apricot database
Assist case managers in submitting screening documents to county clerks
Update and maintain client information in Apricot database
Maintain service provider contact list

10% Other

Performs other duties as assigned.

Qualification Requirements

A High School Diploma or Equivalent.
Good organizational skills and detail-oriented.
Excellent written and verbal communication skills.
Ability to multitask and prioritize work demands.
Excellent customer service and interpersonal skills.
Ability to solve problems and adapt to change.
Spreadsheet software experience (MS Excel, Google Sheets) and the ability to learn new computer programs.

Qualification Preferences

Previous administrative or clerical office experience.
Two years’ experience working in Case Management or a related social services field.
Experience using databases such as Apricot.
Previous medical billing experience.

Physical/Mental Requirements

Physical working conditions include frequent computer work and telephone calls and moving around the office.

Mental requirements include verbal and written communication abilities to conduct client assessments and develop care plans. Must possess good people and listening skills and be able to maintain client confidentiality. Must be able to professionally interact with Keystone staff and management, clients in the community and other social service organizations.

Equipment/technology requirements include familiarity with Microsoft Office software, postage machine, copier and fax machine

The above statements are not intended to encompass all the functions and qualifications of this position. Rather, they are intended to provide a general framework of the requirements of the job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EEO/AA EMPLOYER

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