Senior Order Management Representative

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

**This role will not provide sponsorship**

Job Summary:
Our growing HVAC business is looking for a skilled problem solver to join our team as an Order Management Representative.  We need an enthusiastic individual who can listen to customer service related issues and offer solutions to our Commercial Sales Offices.

Responsibilities:

• Develop and maintain positive working relationships with Commercial Sales Offices nationwide
• Process customer orders and manage them throughout their lifecycle
• Answer incoming inquiries from Sales Offices regarding order changes, order expedites, product returns, and other general inquiries
• Research and resolve any customer issues   
• Work cross-functionally with sales offices, product management, factories, logistics, and shipping to meet customer requirements
• Proactively keep current on product knowledge and customer service standard work 
• Use problem solving skills to improve processes

Qualifications:

• Associate’s Degree required; Bachelor’s Degree preferred.
• 3-5 years of experience in customer service, inside and/or outside sales, preferably in an industrial environment.
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook) 
• Knowledge of Dataiku a plus

Key Competencies:

• Must have excellent verbal, written, and interpersonal communication skills
• Must show the ability to handle difficult situations while remaining professional and courteous
• Must demonstrate the ability to build strategic relationships across functions of an organization
• Must exhibit the ability to identify process improvement opportunities and take initiative to implement them
• Must actively seek and apply new knowledge, assimilate information quickly, and contribute to a culture of learning

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer:  Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.