Service Manager

Job DetailsJob Location: St. Louis - Saint Peters, MO 63376Position Title: Service Manager  Reporting to: Branch Manager  Department: Service    Central Power Systems & Services is a privately held company with deep roots going back to 1954.  Our Mission Statement is forging long-lasting partnerships by providing first-class customer support.  We live that statement every single day. We are looking for a Service Manager to help support that mission.   JOB SUMMARY                                                                           The Service Manager is directly responsible for the management and/or supervision of the Service Department as it relates to the goals of your perspective branch and Branch Manager.  RESPONSIBILITIES   Working with recruitment and HR to maintain staff levels that appropriately support customer demand  Working directly with personnel to ensure proper job function performance   Maintaining continuous personnel improvement processes that include cross training and management support  Working with other department managers to encourage cross departmental workflow  Maintaining and managing inventory levels that both enhance customer service and maintain corporate goals  Assisting with policy and procedure enhancements to encourage an environment that promotes ease of business  Hold weekly departmental meetings to address comments, questions and/or concerns as it relates to productivity of the department  Regularly schedule time to spend in the market managing, maintaining and increasing customer relationships  Regularly review the Monthly Operating Statement (M.O.S.) to measure:  Departmental financial state (forecast vs. current)  Areas for improvement  Staffing levels  Evaluating the market to determine appropriate means for gaining market share  Other duties as assigned by Branch Manager                  BENEFITS  Medical, Dental, Vision & Life Insurance  401k with company match  Paid Time Off  Training & Professional Development  Positive and productive work environment  Opportunities for professional development and career advancement within a growing company.  QualificationsQUALIFICATIONS                Complete and maintain all factory certifications within 180 days of original date of hire.   High school diploma or equivalent required  Bachelor’s degree and/or technical education in Automotive, Diesel or related field preferred  Excellent verbal and written communication  Working knowledge of Microsoft Office Suite  At least 2 years of experience in a heavy-duty diesel shop  Strong mechanical knowledge and ability  Minimum 1 year of supervisory experience  WORK CONDITIONS   Physical Demands/Work Environment:    This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs.  It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels.  This list is not meant to cover every possible scenario but simply provides an outline.  Employees may be assigned other tasks as needed.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire.    CPS&S is a smoke-free and drug-free work environment.  Employment offers are contingent upon successful completion of a background check and drug screen (including THC).