Customer Project Specialist I (Hourly)

At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management.  With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive.  We recognize that our people are our greatest asset.  We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next.  It's about each person bringing skills and passion to a challenging and constantly changing world.

This position focuses on logistic support of customer service projects, including, but not limited to, entering orders, responding to phone calls, participating in the phone queue, providing pricing information and communicating on order status. The Customer Project Specialist I will help assure that the Customer Service organization meets or exceeds the needs of the customer by providing the industry’s best service and support.

• Communicate effectively and professionally with internal and external customers, especially within the phone queue and email while answering customer questions on lead time, pricing and order status.
• Accept, enter and resolve customer orders and issues accurately and timely.
• Ability to understand all Network Solution products, Standard and Made to Order. Effectively convey product information and Network Solutions policies to customers (E.g., minimum billing, shipping schedules, returns, etc.)
• Initiate solutions and corrective actions for customer issues regarding varying topics (E.g., incorrect data entry, late or incorrect product shipment, pricing, etc.).
• Help facilitate the establishment of shipping dates that meet customer needs. Obtain and communicate customer delivery expectations and expedite orders that do not meet those needs.
• Request engineering support for new item creation, communicate special requirements to manufacturing, and facilitate material substitution.
• Handle the logistics of material returns and credit transactions.
• Compile data in various reports utilizing Excel Spreadsheets and Word Documents.
• Participate in interdepartmental team meetings, provide customer service perspective on new product development, sales and marketing, safety, etc.
• Assist team as needed and support the Strategic Account Team to help ensure maximum customer satisfaction.

Technical Skills

• Microsoft Excel and Microsoft Word.
• Presenting information and responding to questions from groups of managers, clients, customers, governmental sources, and the public.

Behavioral Skills

• Attention to Detail – Ensure accuracy in work product, documentation, and processes to maintain high standards
• Communication – Excellent verbal and written communication skills to effectively interact with coworkers, along with internal and external customers and key stakeholders
• Proactivity – Take initiative to address potential issues or concerns before they escalate to ensure smooth operations
• Problem-Solver – Strong problem-solving skills to identify issues and develop effective solutions
• Teamwork – Ability to work well in a team environment that fosters collaboration and cooperation

• High School diploma or general education degree (GED), with AA Degree preferred
• Minimum 1 year of customer service experience preferably in a manufacturing environment
• Telecommunications, Datacom industry, and Made-to-Order experience preferred

Comprehensive benefits include:

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off

For more information about benefits, please go to: https://careers.leviton.com/benefits

Leviton is an EEO/AA Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensure the legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544.

The future looks brighter than ever.  Join our team now!