Managed Operations Specialist

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. 

About the Opportunity

The Managed Operations Specialist is responsible for providing administrative support to deliver excellent client service by effectively and accurately processing payroll-related tasks. The ideal candidate will also be able to interface with peers and clients and use critical thinking skills to resolve mild to complex problems.

This position will be working onsite at our St. Petersburg, Florida office Monday through Friday, from 8:30 a.m. to 5:00 p.m.

What You'll Get to Do

• Ensure completeness and professionalism while maintaining “Right the First Time” accuracy and schedule adherence.
• Prepare and respond to inquiries from peers and clients.
• Interface with clients and use critical thinking skills to resolve complex problems within a high-volume, fast-paced environment.
• Manage assigned work in an organized, proactive manner to meet all required commitments, including KPIs (metrics) and client SLAs (service level agreements).
• Proactively highlight risks and prepare root cause analyses to ensure issues and concerns are escalated for resolution.
• Support peer work audits for accuracy.
• Assist with root cause analysis and logging checks.
• Track and resolve errors.
• Perform miscellaneous requests from the team.
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries.
• Ensure accurate and timely processing of payroll-impacting changes, tax forms, payments, and payroll processing for assigned clients.
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing ongoing daily support and subject matter expertise.
• Provide HR and Payroll support services to clients according to Dayforce contracts, government compliance requirements, and business needs.
• Create, update, and review standard operating procedures and perform quarterly document reviews.
• Demonstrate an “I own it” attitude toward deliverables and projects from start to finish.
• Proactively manage quarter- and year-end payroll auditing.
• Think and act ahead, identify opportunities, and proactively contribute to process improvements.

Skills and Experience We Value

• Eagerness to learn, grow, and develop through self-study, company training, and feedback.
• Ability to make sound decisions, work independently, and assist other team members.
• Ability to maintain a positive work environment that supports the success of the department.
• Ability to maintain sensitive and highly confidential information.
• Ability to identify improvements, question processes, streamline work, prioritize, and operate efficiently.
• Ability to work as a global partner, take ownership, and seek solutions even when something falls outside your immediate responsibilities.
• Ability to perform effectively and adapt in a constantly changing environment.
• Ability to partner cross-functionally to align with Wage Administration department needs.
• Excellent professional verbal and written communication skills.
• Exceptional customer service skills.
• Strong attention to detail and accuracy.
• Self-motivated with the ability to succeed in a fast-paced, high-volume, transaction-based environment.
• Comfortable meeting firm deadlines, service level agreements (SLAs), and performance metrics.
• Strong critical thinking and problem-solving skills.
• Strong time management and prioritization skills.
• Analytical and reporting skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• High school certificate (HSC) or higher education.
• One to three years of experience working in an office environment is desirable.

What Would Make You Stand Out

• Knowledge of U.S. and/or Canadian payroll, or a willingness to develop this knowledge through provided training.
• Strong focus on quality and results.
• Ability to adapt effectively to change.
• Initiative and a proactive approach to work.
• Strong interpersonal awareness and sensitivity.
• Customer-focused mindset.
• Strong teamwork and collaboration skills.

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What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vison, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours  of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. 

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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