Trust Operations Specialist III

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. 

About the Opportunity

The Tax Resolution Specialist is responsible for the resolution of jurisdictional tax fund payments made on behalf of our clients to Federal (IRS), SSA, State, and Local agencies. This position requires sending and balancing electronic payment files and coupons, removing or adding payments prior to the creation and transmission of electronic files, reviewing reporting and taking appropriate action in the event of errors, completing workflows to initiate penalty and interest payments, and performing other related duties.

The ability to follow specific requirements, remain compliant, and work within strict daily deadlines is essential.

We're looking for a forward-thinking problem solver to support management and the team SME in transforming the way we work. This role will contribute to initiatives that modernize business processes, identify opportunities for automation, and leverage AI technologies to increase productivity, reduce manual effort, and improve operational effectiveness.

Close proximity to the St. Petersburg office/city is preferred, as onsite preparation of manual checks may be required.

What You'll Get to Do

• Execute tax payment processing activities in accordance with all applicable jurisdictional requirements while maintaining strict compliance with SOX, SOC, and established internal control standards.
• Research, interpret, and apply federal, state, and local agency payment requirements to ensure timely and accurate tax submissions.
• Reconcile, validate, and transmit daily electronic payment and coupon files in accordance with established processing schedules and deadlines.
• Process manual and reverse deposit requests, analyze exception reports, and resolve discrepancies prior to daily transmission cutoffs.
• Monitor, reconcile, and verify daily file transmission totals to ensure accuracy and completeness.
• Support payment operations by processing payment inquiries, amendments, voucher frequency changes, manually initiated payments, refunds, voucher deletions, and same-day wire requests.
• Prepare, compile, route, and maintain documentation using electronic signature platforms such as DocuSign and document management systems while ensuring compliance with record retention requirements.
• Deliver timely, accurate, and professional support in response to internal inquiries, maintaining a high standard of customer service and operational excellence.
• Perform daily operational and audit control activities to ensure compliance with internal policies, regulatory requirements, and quality standards.
• Collaborate with internal business partners, financial institutions, and external agencies via phone, email, Salesforce, and other communication channels to resolve payment-related issues and obtain required approvals.
• Maintain operational metrics, performance data, and departmental reporting to support business objectives, compliance initiatives, and continuous process monitoring.
• Provide operational support for the preparation, quality assurance review, and distribution of paper checks and payment packages, including secondary review and approval responsibilities as required.
• Provide input on existing operational workflows to identify opportunities for increased efficiency, standardization, and risk reduction.
• Support continuous improvement initiatives that streamline processes, reduce manual effort, and enhance operational effectiveness.
• Help identify, evaluate, and test workflow automation and AI-enabled solutions to improve productivity, accuracy, compliance, and scalability.
• Help develop and maintain process documentation, standard operating procedures, and training materials to support process consistency and knowledge transfer.

Skills and Experience We Value

• Excellent analytical and problem-solving skills within a high-volume, fast-paced environment.
• Ability to perform effectively in a constantly changing environment.
• Excellent time management skills with the ability to prioritize responsibilities effectively.
• Strong attention to detail and accuracy.
• Strong critical-thinking skills with the ability to take ownership and seek solutions.
• Positive attitude and ability to accept and apply feedback.
• Professional verbal and written communication skills; English proficiency is required.
• Proficiency with Microsoft applications, including intermediate-level Microsoft Excel skills.

What Would Make You Stand Out

• Experience with tax payment processing, payroll tax, financial operations, or a similar high-volume environment.
• Experience working with SOX, SOC, audit controls, or other compliance requirements.
• Experience with Salesforce, DocuSign, or similar operational platforms.
• Experience identifying or supporting process automation and continuous improvement initiatives.
• Experience using AI-enabled tools to improve operational workflows, accuracy, or productivity.

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What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vison, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours  of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. 

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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