Contents Department Leader

Paul Davis Restoration of Northern Virginia is hiring a Division Leader for our Contents Division. When fire, water, smoke, mold, or storms damage a property, our contents team is responsible for safely packing out, cleaning, restoring, storing, & returning our customers’ most important belongings. This is a full-cycle leadership role for someone who can run estimates, crews, logistics, & carrier relationships — and own every contents job from intake to invoice.
 

  Estimating

 •     Schedule & dispatch contents crews across all active jobs & manage the pack-out & pack-in lifecycle
 •     Oversee the contents division’s assigned vehicle fleet — assignments, usage logs, & basic maintenance reporting
 •     Recruit, schedule, train, & supervise temporary & permanent field labor

 •     On-call availability to support crews & customers for emergency contents response

  Customer & Carrier Communication
 •     Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job
  •     Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control
 •     Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close
 •     Build & grow professional relationships with carriers, vendor networks, & Third-Party Administrators
  

What You Bring (Requirements)
  •     3+ years in property restoration, contents management, or related claims/estimating roles
  •     Xactimate estimating experience required (Symbility a plus); Xactimate Level 1 certification preferred
  •     Ability to lead, coach, & direct diverse field crews & temporary labor in fast-paced conditions
  •     Proven ability to run multiple jobs simultaneously with competing timelines & carrier SLA frameworks

  •     Clean Background & MVR
  •     Ability to work nights, weekends, & overtime as needed for emergency response
 

 Highly Preferred
  •     IICRC CPT credential is highly preferred (company sponsorship available if not yet certified)
  •    Prior hands-on experience writing contents-specific estimates 
  •    Water Damage Restoration (WRT), Fire & Smoke, Odor, or Upholstery a plus (company-sponsored)

 
Systems You'll Use

Xactimate & Symbility (estimating); Encircle (field documentation); Cotality products including Claims Workspace, Luxor, & RMS; TPA platforms including PDRI, Contractor Connection, Alacrity, & Lionsbridge; a time-tracking platform; & Microsoft Office with SharePoint/OneDrive. Training is provided on our specific tools.
  

•   Standard schedule Monday–Friday, 7:30 AM–5:00 PM, with a rotating on-call schedule for evenings, weekends, & select holidays

•   Hybrid role combining field job sites, warehouse, & remote coordination

•   Work in residential & commercial environments affected by water, fire, smoke, mold, & storm damage; appropriate PPE provided
  

•   Base salary $68,000-$75,000 a year, plus performance-based bonus & commission potential 

•   Company vehicle, fuel card, & company cell phone

•   Company-sponsored certifications

•   The backing of a trusted national brand with deep local roots & a team that genuinely supports one another