Systems Engineer

Location: Stamford, CT

Position Type: Full-time, Non-Exempt

Encompass is a global technology services company focused on supporting broadcast, cable and digital leaders. We design, implement and operate reliable video solutions that capture, process and deliver our clients’ video content from any source, in any format, to any destination in the most efficient manner possible.

Job Description

The Systems Engineering department is responsible for:

1.Projects:The design, installation, commissioning, documentation, and hand-over to Operations of all new systems and services established within the facility

2.Major Change:The planning and execution of major technical changes and system upgrades of existing systems and services within the facility

3.Escalation:The escalation of significant technical issues within the facility to subject matter experts within the Systems Engineering group for resolution (i.e. Tier-3 support)

The Systems Engineer is responsible for the installation, test, and Tier-3 engineering support of video and audio acquisition, playout, signal processing, and control equipment as may be applicable to the facility in which they are based. Equipment encountered in this position includes, but is not limited to, automation systems, routers, video servers, signal processing cards, video and audio monitoring equipment, IP networking equipment and other ancillary broadcast equipment.

Therefore, the Systems Engineer will, under the guidance and direction of their designated line manager, perform the following duties with respect to the company owned systems.

• Possess or develop a deep understanding of the broadcast systems within the facility in which he/she is based

• Work with vendors and colleagues in the design and implementation of new systems including:

O Following industry best practices to ensure the long-term system stability and up-time

O Producing installation drawings for wiring against

O Commissioning of system in readiness for use

O Producing as-built documentation of systems, configurations, and maintenance requirements

O Provide training to shift Engineers to enable them to provide Tier-2 support

O Delivering new systems on time, on budget, and to spec

• Plan and execute major system changes including:

O Planning all changes in accordance with the company Change Management process

O Implementation of the changes inside pre-arranged maintenance windows

O Following the company SOP’s during all change activities

O Close liaison with Operations to ensure flawless operation though all change activities

O Updating documentation and drawings as required to maintain the company engineering records

• Provide Tier-3 support including:

O Diagnosis of faults for root cause analysis including the analyzing of system logs

O Undertaking corrective maintenance as necessary to restore systems to full working order

O Undertaking preventative maintenance to ensure systems are fully operational 24x7

O Undertaking system upgrades to ensure systems are operating under the manufacturer recommended software and firmware releases

O Performing equipment adjustment and tuning to ensure the systems are operating to their correct technical specifications

O Raising tickets with vendors and tracking those tickets to final closure

• Provide users and clients with professional, courteous, and timely technical support

• To proactively work to address issues on projects or with the broadcast systems

• Other duties as assigned

Requirements

A Systems Engineer should have at least two years of experience in a Systems Engineer role (or equivalent if joining from another company), and to have installed and maintained broadcast equipment and systems the same as or similar to those in the hiring facility.

It would be preferred that the candidate has experience of:

• Working with Broadcast automation, including iTX, Morpheus, Morpheus ICE, ADC, and/or Versio

• Working with broadcast routing systems

• Working with broadcast ingest, media processing, and storage systems

• Working with other common broadcast equipment

And has:

• A deep understanding of broadcast play-out workflows (Central Casting and/or Multi-Channel play-out)

• A working knowledge of networking and IP technologies

• Experience in planning and executing small and medium sized broadcast projects

The candidate must have the following skills and qualifications:

• Technical knowledge of digital video and audio formats

• Technical knowledge of a variety of broadcast equipment and systems

• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Visio, and AutoCAD

The candidate should have the following skills and qualifications:

• A bachelor’s degree in an appropriate discipline (e.g. electronic engineering or electrical engineering) would be preferred

• Cisco networking certification

Encompass, a leader in digital media services, owns and operates state-of-the-art, broadcast facilities throughout the United States, Latin America, United Kingdom and Asia. The company’s mission-critical, media services provide broadcasters, cable networks, corporations and government entities with customized solutions for the management and distribution of content.

Encompass Digital Media is an Affirmative Action and Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. M/F/Disability/Veteran

Learn more about this Employer on their Career Site

Engineer, Systems