Merrill Associate Client Relationship Manager

Job Description:

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective

Job Description:
This job is responsible for working with the Market Client Relationship Manager (MCRM) to lead the overall service delivery model to include the Merrill Wealth Management (MWM) digital offerings, while incorporating the MWM wealth management banking strategy in the market. Key responsibilities include ensuring superior client service in collaboration with the Home Office and partnering with the MCRM to support stakeholders and daily business needs. Job expectations include driving responsible growth while minimizing regulatory, financial, operational, and reputational risks.

Responsibilities:

• Learns to lead the service delivery model and wealth management banking strategy of respective markets alongside the Market Client Relationship Manager (MCRM) to drive business growth
• Participates in the hiring, development, and training of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service
• Partners with the MCRM to execute financial transactions and operations, while driving risk management best practices and ensuring compliance with policies and procedures
• Learns to manage the client service experience and review the approval of new client accounts alongside the MCRM
• Partners with the MCRM to lead Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• The ideal candidate is a self-motivated, client centric individual who has or is able to obtain the following in a specified timeframe: Series 7 (SIE, 7 Top-Off) AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses

• SIE strongly preferred

• If unlicensed, must pass the AP Reasoning Assessment

• Strong client service and communication skills

• Minimum 3 - 5 years financial services experience preferred

• Knowledge of regulatory, supervisory, and corporate policies and procedures

• Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.)

• Good organizational skills, including the ability to effectively plan, organize and prioritize tasks

• Previous experience managing a team of at least 10 including the ability to monitor, influence, negotiate, supervise, and delegate a plus

Desired Qualifications:

• Bachelor’s degree or equivalent work experience

Skills:

• Client Management
• Customer Service Management
• Performance Management
• Process Performance Management
• Trade Operations Management
• Compensation Analysis
• Due Diligence
• Employee Counseling
• Internal Audit Review
• Risk Management
• Leadership Development
• Recruiting
• Referral Management
• Succession Planning
• Workforce Planning

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift:

Hours Per Week: 

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