Referral Coordinator/Receptionist - Infectious Disease Stamford

The Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice & support the referral process in the Infectious Disease practice. 

Schedule: Fully onsite in Stamford. Monday - Friday 8:30 am - 5:00 pm/8:00 am - 4:30 pm

As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer: 
•    Competitive salary 
•    Comprehensive, low-cost health insurance plans available day one 
•    Wellness programs 
•    Paid Time Off accruals 
•    Tax deferred annuity and (403b) pension plan 
•    Tuition reimbursement 
•    Free on-site parking and train station shuttle 
•    Childcare partnership with Children’s Learning Center 

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:

• Greets and directs visitors/patients courteously and professionally. 
• Obtains, verifies and/or updates patient demographic information.
• Collects co-pay and copy of the patient’s insurance identification card.
• Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services.  Schedules appointments and records and forwards messages as required. 
• Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary. 
• Maintains strong current knowledge of policies and operating procedures.
• Initiates calls as requested by Physician, Office Manager or other professional staff.
• Responsible for opening/closing office duties as needed.
• Photocopying, faxing, and distributing documents as required and in a timely manner.
• Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
• Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
• Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner. 
• Maintains ongoing tracking and appropriate documentation of referrals in  
• Ensures complete and accurate registration, including patient demographic and current insurance information. 
• Assembles information concerning patient's clinical background and referral needs. 
• Where necessary, conducts pre-authorizations for referrals. 
• Reviews details and expectations regarding referral with patients.
• Schedules referral visits in a timely manner and informs patient of scheduled appointments 
• Ensures that referrals are addressed in a timely manner and conducts appropriate follow-up on all open referrals. 

• Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.

• Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.

• Completes required continuous training and education, including department specific requirements.

• Complies with departmental organizational policies and procedures and adheres to external agency requirements.

• Performs other duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

• High School Diploma or equivalent required with a minimum of three years of related front office experience preferred in a healthcare setting

• Demonstrated strong interpersonal, organizational skills.

• Effective communication skills, both verbal and written English proficiency required

• Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.

• Computer skills required (MS Office Word and Excel). 

• Solid phone/customer service skills.

• Knowledge of office equipment operation ( EMR, telephone system, fax machine, copy machine, etc.). 

• Ability to handle sensitive and confidential information.

• Ability to perform complex administrative tasks.