Senior IT Support Analyst

Job Summary:

The Senior IT Support Analyst is the primary on-site technology resource for assigned office, delivering both everyday desktop support and high-visibility, white-glove technology service in a fast-paced, executive-facing environment. Reporting to the Senior Manager, IT End User Services, this role blends traditional end user support — troubleshooting hardware, software, network, and M365 issues for office-based employees — with specialized responsibility for executive technology, live event production, and boardroom-grade AV systems. The Senior IT Support Analyst is regularly the face of IT for C-suite leadership, board members, analysts, and investors, ensuring flawless technology performance during earnings webcasts, investor days, board presentations, and other high-stakes events. This is a fully on-site, hands-on role requiring strong technical versatility, sound judgment under pressure, and the professionalism to represent IT in front of senior stakeholders and external guests.

Work Arrangement & Location: 

On-Site - This position is fully on-site and requires the incumbent to work from Beeline Medicines' office on a full-time basis (Monday through Friday). Regular, in-person attendance is an essential function of this role.

Essential Duties and Responsibilities:

• Desktop and End User Support: Provide first and second-level IT support for office-based employees, including troubleshooting and configuring hardware, software, network connectivity, printing, and M365 application issues. Resolve tickets within established SLAs. Escalate issues that exceed scope to the Senior Manager or the MSP service desk. Document all support activity in the ITSM ticketing system. 
• Executive Technology Support: Provide white-glove desktop and technology support to C-suite executives, including priority response, workstation setup, home office technology configuration, and travel tech preparation. Serve as the on-site technology point of contact for executive leadership, visiting board members, and other key stakeholders at the office. Ensure executives have working, tested technology before every meeting, presentation, or external engagement. 
• Event Technology and AV Production: Set up and operate AV equipment for earnings webcasts, investor days, board presentations, analyst meetings, and company town halls. Run rehearsals, manage run-of-show technology, monitor live feeds, troubleshoot issues in real time, and break down equipment after events. Coordinate with external AV vendors and webcast providers when events exceed in-house production capability. Support off-site investor events and dinners with portable AV and connectivity solutions. 
• Conference Room and Office Technology: Maintain all office conference room technology: Teams Rooms systems, displays, cameras, microphones, and wireless presentation devices. Perform regular checks and preventive maintenance so equipment is ready before it is needed. Set up temporary or overflow meeting spaces for board visits and investor days. Manage guest Wi-Fi access, loaner devices, and visitor connectivity for external guests. 
• Endpoint Deployment and Lifecycle Management: Coordinate the delivery of hardware to end users. Manage office hardware and supplies. Maintain inventory records for endpoints, peripherals, conference room equipment, and track loaner devices.  
• Identity and Access Management Support: Support account provisioning, password resets, MFA troubleshooting, group membership updates, and access requests following established procedures. 
• IT Projects and Technology Rollouts; Assist with requirements gathering and participate in hardware refreshes, office buildouts, technology deployments, equipment relocations, testing, and implementation activities.  
• Perform other duties and responsibilities as assigned

Qualifications:

• Education: Bachelors Degree in Information Technology, Computer Science, or related discipline or equivalent years of industry experience
• 5+ years of hands-on IT support experience, including desktop support, AV/event technology, and end user troubleshooting.
• Experience setting up and operating AV equipment for executive-level meetings and events: conference room systems, webcasting, video conferencing, microphones, displays, and streaming technology.
• Experience with Microsoft 365 applications and basic administration, including account management and Entra ID, Intune and Autopilot.
• Windows 10/11 and MacOS desktop support, troubleshooting, and imaging.
• AV and event production: conference room systems, webcasting equipment, video conferencing, streaming, and live event production
• Experience providing direct technology support to senior executives in a corporate office environment.
• Executive-facing presence: comfortable and professional working directly with C-suite, board members, and external investors.
• Experience supporting investor relations or corporate communications events: earnings calls, investor presentations, or board meetings.
• Reliable follow-through: completes assigned work on time without needing reminders.
• Clear documentation habits: writes accurate ticket notes and follows established procedures.

Physical Requirements of Position:

Physical demands: Frequent use of a computer keyboard and monitor for extended periods; occasional lifting of computer equipment, monitors, or peripherals (up to 25–50 lbs); ability to bend, kneel, or reach to install or troubleshoot hardware under desks or in server racks. Travel: Minimal to occasional travel may be required between office locations or to support remote sites/end users.