Front of House Supervisor - Pearson's Café

Saint Joseph's College of Maine seeks a dynamic individual for the position Front of House Supervisor for our on campus Pearson’s Café!

Salary Range: $19.90 - $23.21/hour

POSITION DESCRIPTION: The Front of House (FOH) Supervisor supports Pearson’s Café by adhering to the highest level of quality, customer service and cleanliness throughout the café; overseeing the supervision of front of the house staff; and assisting with catered events scheduled at various venues on campus.

POSITION RESPONSIBILITIES:

Adhere to the highest level of quality, customer service and cleanliness throughout the café by:

• Deliver strong customer service and adhere to Pearson’s philosophy, culture and commitment to quality food, products and exemplary service
• Representing the College in a courteous, efficient, and friendly manner in all customer, client, student and employee interactions
• Being attentive to details with the customer and client perspective in mind
• Ensuring that the various serveries are prepared 15 minutes prior to each meal period to allow time to review and make adjustments if necessary
• Following the proper product fill procedure for optimal appearance
• Ensuring the dining room is clean, including the tables and floors, and is welcoming to students, employees, and guests, and that all service areas are kept clean to support a positive experience
• Ensuring that operating procedures are followed and executed appropriately and timely (including after peak rush times) by following the checklists
• Developing and revising daily and weekly cleaning checklists and oversees their accomplishment
• Reporting any safety hazard, service issue or guest complaint to the Director of Food Services
• Responding to all comments and complaints within 24 hours

Oversees the supervision of front of the house evening staff by:

• Coaching and mentoring staff in setting goals, creating action plans, and time management while fostering a team environment
• Teaching/training staff to deliver excellence, strong customer service and adhering to Pearson’s philosophy, culture and commitment to quality food, products and exemplary service
• Supervising the adherence to proper uniform standards (appearance on the job)
• Ensuring the adherence to cash policies and procedures; which includes reconciling evening cash

Assist with catered events scheduled at various venues on campus by:

• Working collaboratively with the Agritourism Events staff to ensure the highest level of quality and service throughout the event
• Ensuring events are properly staged 15 minutes prior to start and include proper serving items (i.e tongs, salt and pepper, and smallwares)
• Listening to special requests and filling the request as needed

MINIMUM REQUIREMENTS:

• High School diploma or GED equivalent is required
• Minimum two years’ experience in related field or position
• ServSafe certified equivalent certificate in proper sanitation procedures and safe food handling, must provide valid certification with 120 days and must maintain certification
• Must have a valid driver’s license, complete a driver training program and have an acceptable Motor Vehicle Record

SCHEDULE:

• This is a full-time staff position with estimated regular hours of 40 per week
• Must be available for evening and weekend work

BENEFITS INCLUDE:

• Paid time off
• Paid holidays
• A comprehensive benefits package, including pet insurance
• Access to tuition remission benefits
• No late nights - dinner ends at 8:00 PM
• Inclement weather school close pay for essential personnel

KNOWLEDGE, SKILLS, ABILITIES:

• Possess general hospitality knowledge and interest in sustainability and sustainable food practices
• Ability to interact with all levels of guests, college students, faculty, staff and senior management
• Must demonstrate teamwork skills and have a willingness to help others
• Possess a positive attitude to foster a cohesive working environment
• Must be able to use a POS System (cash register) and troubleshoot they system should the need arise
• Ability to work on their feet for extended periods of time
• A professional presence is required at all times
• Ability to manage and prioritize multiple requests in a fast pace environment
• Possess a keen eye for detail and consistency
• Demonstrated ability to provide high levels of customer satisfaction through anticipation of needs, effective problem solving, and overall positive attitude
• Detail oriented, to include impeccable cleanliness of work area
• Proven leadership and managerial skills
• Proven training, coaching and mentoring abilities
• Demonstrated organization and time management skills, including the ability to effectively prioritize tasks
• Ability to be trained to safely use and operate general kitchen equipment
• Have a passion for food and customer service
• Knowledge of food service including formal and informal catering events
• General knowledge of Google Platform and Microsoft Office
• Ability to read and comprehend elaborate instructions, correspondence, and memos written
• Ability to maintain confidentiality and discretion
• Tolerates work related stress effectively and maintains self-control/professionalism

About Saint Joseph’s College of Maine

Founded by the Sisters of Mercy in 1912, Saint Joseph’s College is Maine’s only Catholic college. Located on the shores of Sebago Lake in Standish, Maine, the 460-acre campus offers 46 undergraduate programs and a Division III athletic program to approximately 800 on-campus students. In addition to its on-campus offerings, Saint Joseph’s College provides certificates, undergraduate, and advanced degrees to approximately 1,200 working adults residing throughout the United States and in more than 20 other countries through its online learning program. 

Saint Joseph’s College of Maine seeks to attract, retain, and develop personnel who support its mission and are committed to nurturing highly competent and deeply compassionate leaders ready to serve in a vulnerable world. Inspired by the life and vision of Catherine McAuley, it welcomes persons from all backgrounds as part of its community which is guided by the following values:

• to seek and embrace truth and wisdom wherever it may be found;

• to combine faith with reason in the pursuit of academic excellence;

• to commit ourselves to honesty in all relations with each other;

• to welcome the perspectives, cultures, and abilities of all people of good will, especially the disenfranchised;

• to value and respect the contribution of each member of the community;

• to reach out beyond the College’s boundaries to serve the needs of others with compassion and mercy;

• to address instances of injustice that impact people and the earth in solidarity with those we serve and from a position of informed advocacy.

Saint Joseph’s College of Maine is an equal opportunity employer dedicated to providing an inclusive work environment that supports a diverse faculty and staff. We consider all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race (including traits associated with race, including hair texture, Afro hairstyles, and protective hairstyles), color, religion, ancestry or national origin, age, genetic information, military status, sex or gender, pregnancy, sexual orientation, gender identity or expression, disabilities, familial status, protected whistleblower activity, previous assertion of workers’ compensation claim, genetic information, protected veteran status, or any other status protected by applicable law. 

Employees wishing to report sex-based discrimination, harassment, or  misconduct should contact the Title IX Office (titleIX@sjcme.edu, 207-893-6606, 115A Heffernan Center).

In order to be considered for the position, submit an application and resume electronically by clicking on “Apply.”  Be sure to also read and sign the Pre-Employment Statement. Offers are contingent upon successfully passing a background check. Specific questions may be emailed to: sjcemployment@sjcme.edu or call 207-893-7757.