TABLE GAMES MANAGER

Right in the heart of State College, PA you will find the newest entertainment destination. Happy Valley Casino has taken over in The Nittany Mall, bringing the area's first-ever gaming facility! With two dining options, cocktail service, 30+ table games, and over 600 slot machines, we are sure to be the number one entertainment destination in Happy Valley!

We are looking for an experienced Table Games Shift Manager to join our Table Games team. This position plays a critical role in overseeing daily table games operations, driving exceptional guest service, ensuring regulatory compliance, and leading a high-performing team. The ideal candidate is an experienced gaming professional with strong leadership skills, a passion for team development, and extensive knowledge of table games operations.

This position will report directly to the Table Games Director and will be responsible for:

• Supervising Dealers, Dual-Rate Supervisors, Table Games Supervisors, and Assistant Shift Managers.
• Providing coaching, counseling, mentorship, and professional development for table games team members.
• Participating in recruiting, interviewing, hiring, onboarding, and scheduling activities.
• Ensuring departmental goals and performance objectives are achieved and aligned with overall property initiatives.
• Evaluating team member performance and providing regular feedback to support continued growth and success.
• Ensuring compliance with all training programs, regulatory requirements, and company policies.
• Supporting employee engagement, recognition, and team-building initiatives.
• Maintaining a thorough understanding of all major table games, including Blackjack, Roulette, Craps, Baccarat, and related operations.
• Monitoring gaming activity to ensure compliance with Pennsylvania Gaming Control Board regulations and internal controls.
• Assisting with the resolution of guest concerns and disputes in a professional and timely manner.
• Promoting positive guest interactions and delivering exceptional customer service.
• Collaborating with Surveillance, Security, Finance, Marketing, and other departments to support property operations.
• Supporting mandatory staffing requirements and operational coverage needs as necessary.
• Remaining available to work any shift, including days, evenings, overnights, weekends, and holidays based on business needs.
• Performing all other duties and special projects as assigned.

The successful candidate for this role will possess the following:

• High School Diploma or equivalent required.
• Minimum of five (5) years of table games supervisory experience required.
• Extensive knowledge of major table games, including Blackjack, Roulette, Craps, Baccarat, and related gaming operations.
• Strong leadership, coaching, interpersonal, and team-building skills.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Valid Pennsylvania Driver's License preferred.
• Ability to obtain and maintain licensure through the Pennsylvania Gaming Control Board.
• Flexibility to work a varied schedule, including nights, weekends, holidays, and mandatory staffing assignments as required.
• Availability to work all shifts based on operational needs.
• Ability to occasionally lift and carry up to 50 pounds.
• Ability to perform repetitive motion tasks.
• Ability to stand and walk for extended periods, typically up to 8 hours per shift.

Happy Valley Casino is not just a fun place to work. We ensure our employees are rewarded with optimal benefits to meet your daily needs.

As a Full-Time Employee You Will Receive:

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Wide Variety of Voluntary Insurance Options
• Retirement Options

All of Our Dedicated Team Members Will Enjoy the Following Fringe Benefits:

• Employee Assistance Program
• Unlimited Access to National and Local Discounts
• Free Employee Dining
• Robust Employee Recognition Program
• Growth Opportunities
• PTO Schedules That Promote Work/Life Balance

Casino employees may be required to obtain a Pennsylvania Gaming License. Cost of licensure is covered by Happy Valley Casino.

Saratoga Casino Holdings, LLC and its subsidiaries are an equal opportunity employer and strongly committed to workforce diversity. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin, and veteran status. The company is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.

This job description is not intended to be an exclusive or exhaustive list of all duties, responsibilities, or qualifications associated with the position. Employees may be required to perform additional job-related duties as assigned.