Customer Service Representative Trainee

Job Description:

Job Title: Customer Service Representative Trainee

Location: Prairie Village, KS

Employment Type: Full-Time

About Capitol Federal

At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve.

Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

Position Summary

Assists customers with all types of teller and new account transactions. Assists customers with opening, processing, and closing Consumer Loans. Advise and cross-sell appropriate products and services which benefit the customer to meet their personal financial goals. Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.

Key Responsibilities

The responsibilities listed below represent the primary duties of this position. Additional duties may be assigned as needed.

• Assists customers with opening all types of retail accounts and safe deposit boxes as defined by the Bank. Performs maintenance on existing accounts.

• Originates, processes, and closes consumer loans as defined by the Bank. Must be able to obtain and maintain current registration through the National Mortgage Licensing System and Registry. Performs peer reviews of existing files as defined by branch management.

• Use every customer contact as an opportunity to advise and cross-sell customers about additional services or programs that might benefit them.

• Performs teller transactions as defined by the Bank. Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages. Participates int he rotation of vault duties, including the daily balancing of the vault when it is used.

• Answer incoming calls verifying the identity of the caller. Determines the needs of the caller and minimizes the time and effort to resolve their concerns.

• Research, troubleshoot, and resolve external and internal customer inquiries as needed.

• Performs branch opening and closing duties as assigned.

• Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customers’ requests.

• Maintains the most stringent standards of customer service confidentiality.

• Perform other duties as assigned.

• Participate in proactive team efforts to achieve departmental and company goals.

• Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Required Qualifications

• High school diploma or equivalent required.

• A minimum of one to three years of customer service or related experience, including preparatory experience.

Core Competencies

Successful candidates typically demonstrate the following competencies:

• Customer Focus

• Communication Skills

• Integrity and Professionalism

• Problem Solving

• Attention to Detail

• Team Collaboration

• Unconditional Ethics

Why Join Capitol Federal?

Capitol Federal offers employees a supportive workplace and opportunities for career growth.

Benefits may include:

• Competitive compensation

• Retirement and savings plans

• Flexible Spending Accounts

• Paid time off and holidays

• Employee Assistance Program

• Health, Dental, Life and Disability coverage

• Parental Leave

• Professional development opportunities

• Career Advancement Pathways

CapFed® is an equal opportunity employer.