Customer Accounts Adviser

Description

Basic Function

Assisting the Customer Accounts Department in lease agreement renewal

Reporting

Reports directly to the General Manager (or Customer Accounts Manager with GM direction)

Primary Responsibilities

• The acquisition and maintenance of customers
• Direct immediate contact with customers who have not renewed their lease agreement(s)
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Document all customer promises and update customer information in the store computer system
• Assist with merchandise returns and customer deliveries as directed by GM
• Perform responsibilities of the Customer Accounts Manager when directed
• Other tasks as assigned by management
• Safely operates company vehicle
• Load, secure, and protect product in company vehicle

Requirements

Position Requires

• Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds.
• Good communication and interpersonal relationship skills
• Strong telephone etiquette
• Good organizational skills
• Neatly groomed appearance
• Good driving skills

Licensure and Background Requirements

Satisfactory MVR (driving record), DOT physical/certification in states that require it, drug screen, criminal background investigation
with job performance reference check and required testing, a valid driver’s license, and compliance with the Company’s Driver Qualification Policy.