Description THE EDUCATION & TRAINING MANAGER IS RESPONSIBLE FOR THE PLANNING, COORDINATION, DELIVERY, AND CONTINUOUS IMPROVEMENT OF EDUCATION AND TRAINING PROGRAMS FOR EMS PROVIDERS ACROSS THE ORGANIZATION. THIS ROLE PLAYS A CRITICAL PART IN ENSURING NEW HIRES ARE SUCCESSFULLY ONBOARDED, CURRENT EMPLOYEES REMAIN CLINICALLY COMPETENT, AND ALL TRAINING ACTIVITIES MEET REGULATORY, ACCREDITATION, AND ORGANIZATIONAL STANDARDS. THE EDUCATION & TRAINING MANAGER OVERSEES NEW HIRE ORIENTATION, CONTINUING EDUCATION, REMEDIAL AND REFRESHER TRAINING, AND NATIONALLY RECOGNIZED PROGRAMS SUCH AS CPR AND NAEMT COURSES. THIS POSITION WORKS COLLABORATIVELY WITH OPERATIONS, QUALITY/RISK, AND LEADERSHIP TO SUPPORT PROVIDER READINESS, PATIENT SAFETY, AND PROFESSIONAL DEVELOPMENT Role and Responsibilities - Plan, coordinate, and lead EMS new hire orientation programs to ensure consistent onboarding,cultural integration, and readiness for field deployment.
- Establish orientation standards and expectations related to professionalism, engagement, attendance, and policy compliance.
- Partner with Operations and HR to ensure new hires meet all clinical, educational, and credentialing requirements prior to field clearance.
- Identifytraining needs related to clinical performance, policy compliance, QA findings, and operational trends.
- Develop and deliver remedial, refresher, and retraining programs for EMS providers as needed.
- Ensure retraining isobjective, educational, and aligned with quality improvement goals, not punitive in nature.
- Manage CPR, NAEMT, and other approved EMS education programs, ensuring instructors, materials, and delivery methods meet national standards.
- In times of scheduling crisis, work with operations to help staffwith missioncritical shifts.
- Coordinate course scheduling, instructor assignments, and resource allocation.
- Maintain compliance with continuing education, recertification, and credentialing requirements.
- Collaborate with Quality/Risk and Clinical Leadership to align training initiatives with QA trends, sentinel events, and system improvements.
- Ensure all education and training activities comply with state EMS regulations, national standards, and organizational policies.
- Track training completion, competencies, and outcomes, maintain accurate documentation and records.
- Provide leadership and guidance to educators, instructors, leadership, and training staff.
- Serve as a subject matter resource for education-related questions and initiatives.
- Participate in organizational committees, leadership meetings, and program evaluations as Appropriate.
Qualifications and Education Requirements - 1+ years of leadership or educational experience
- Graduation From High School or equivalent
- 19 years old at time of hire for insurance purposes
- Successful completion of NREMT Paramedic certification
- Current NREMT and a State EMS License (or ability to obtain within 10 days of hire)
- Valid driver’s license
- Ability to drive company vehicles with a clean driving record.
- Successful completion of a NAEMT EVOS or ability to obtain in 90 days.
- Current AHA BLS & ACLS Instructor (or ability to obtain within 60 days of hire)
- Current NAEMT Instructor (or ability to obtain within 90 days of hire)
- Ability to provide quality patient care within the scope of practice.
- Knowledge of all state protocols for EMS providers.
- Availability for recall in times of crisis
- Ability to pass a lift test of 150 – 200 pounds.
- Ability to pass a pre-employment drug test.
- Ability to pass a pre-employment background check.
- Ability to speak and write English.
- Proventrack recordof success leading training programs for EMS professionals.
- Knowledge of education and training best practices.
Working Conditions - This position is primarily an office based on administrative, planning, and instructional responsibilities.
- Regularly works in classroom and training environments, including simulation labs and skills stations.
- Periodic field-based training and retraining is required, which may occur at EMS stations, in ambulance bay, or in operational settings.
- May be required to enter and exit ambulances and work around emergency vehicles for instructional purposes.
- Occasional work in an ambulance bay or garage environment, with exposure to vehicle noise, exhaust, and weather conditions.
- Must be able to climb stairs and demonstrate the use of equipment such as stair chairs during training.
- Requires standing, walking, bending, and light lifting during hands on instruction and skills assessments.
- Some activities may require kneeling, reaching, or climbing to effectively teach and evaluate EMS procedures.
- Work hours are generally daytime and weekday hours, with occasional early mornings, evenings, or weekend schedule adjustments to support onboarding, retraining, or operational needs.
Preferred Skills - Strong instructional and facilitation skills, with the ability to teach adult learners in classroom, simulation, and field-based settings.
- Demonstrated ability to translate clinical and operational EMS concepts into clear, practical training content.
- Effective written and verbal communication skills, including the ability to present information professionally to groups with varied experience levels.
- Solid organizational and time management skills, with the ability to manage onboarding schedules, training records, and multiple priorities simultaneously.
- Experience with new hire onboarding, competency validation, or continuing education in an EMS or healthcare environment.
- Ability to coach, mentor, and provide constructive feedback in a supportive, professional manner.
- Comfort working in operational EMS environments, including ambulance bays, stations, and field training settings.
- Proficiency with learning management systems (LMS), Microsoft Office, Microsoft Outlook/Teams, Traumasoft software.
- Strong problem-solving skills and the ability to adapt training approaches based on operational needs and learner performance.
- Ability to work collaboratively with operations, risk, compliance, leadership, and clinical staff to ensure training aligns with organizational standards and regulatory requirements.
- Familiarity with EMS equipment and procedures, including patient movement and transport devices, for instructional demonstration purposes.
- Ability to maintain professionalism, discretion, and consistency when working with new hires and current staff.
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