Mastro's Steakhouse - Food Runner

The Food Runner is to create the finest experiences for our guest, provide
exceptional service and create a connection with our guests with warmth, energy,
teamwork and professionalism.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

• Maintains a professional image.
• Maintains professional working relationships.
• Delivers food items to guests quickly and accurately.
• Maintains clean and organized work areas.
• Strong product knowledge.
• Respects guest right of way.
• Assures complete food order delivery.
• Notifies manager of unhappy guests.
• Performs assigned sidework duties.
• Assists managers/chefs as directed.

• Stands during 6-8 hour shift.
• May be required to assist service staff during peak periods.
• Able to manage unsatisfactory guest experience.
• Lifts 50 pound trays during shift and may carry up stairs.
• Able to hear guest order and requests amidst loud, background
noise.
• Fluent in English.