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JOB DESCRIPTION
Employer Department
Vallant Bank Operations
Job title Exemption status
Customer Service Call Center Specialist I Non-Exempt
Supervised by
Call Center Manager
Job Summary
The Customer Service Call Center Specialist is the initial voice contact that every customer and prospect have with the bank. The Customer Service Call Center Specialist is responsible for a quick and customer friendly response in a manner that is consistent with the customer service focus of Vallant Bank.
The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words, and deeds.
Skills, Knowledge, Talents
Education
- High School graduate.
Prior Experience
- Some banking or call center experience desired.
Required Skills, Knowledge, and Talents
- Must have a basic knowledge of the bank's products and services.
- Must have a willingness to serve.
- Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
- Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
- Project a professional image by adhering to guidelines in the employee handbook.
- Must be able to collect, research, and analyze information skillfully.
- Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
- Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
- Must have a working knowledge of compliance guidelines for the bank and the industry.
- Strong customer service attitude.
- Good speaking voice.
- Must be able to use headset for hearing and speaking.
- Must have knowledge of the bank's products and services.
Vallant Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Vallant supports a diverse work force and welcomes all qualified applicants. It is the policy of Vallant Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.
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