Iteris is looking for a Control Room Operator (Traffic Management Center) to play a critical, behind-the-scenes role, in ensuring safe and efficient travel across the transportation network. Working in a fast-paced, technology-driven operations control center, you will monitor real-time traffic and roadway conditions, manage incident response, and coordinate dispatch communications to support public safety. This is a mission-driven role where your work directly impacts highway safety, traffic flow, and emergency response operations.

What you will be doing:

Monitor traffic conditions and roadway activity using CCTV, ITS (Intelligent Transportation Systems), sensors, and data feeds
Perform continuous surveillance and system monitoring of transportation networks and signals
Detect, verify, and manage traffic incidents (e.g., crashes, stalled vehicles, congestion, roadwork)
Initiate and coordinate incident response plans to minimize disruptions and maintain safety
Dispatch Safety Service Patrols, field technicians, and emergency responders using radio and communications systems
Operate a multi-system console environment, managing real-time data and network systems
Update and manage Changeable Message Signs (CMS) and traveler information platforms (e.g., 511)
Provide accurate, real-time customer and traveler information to the public and stakeholders
Document incidents and operational activities using reporting and operations systems for tracking and analysis
Communicate and coordinate with internal teams, partner agencies, and external responders
Report system issues, equipment failures, and roadway hazards to appropriate personnel
Support emergency operations (e.g., severe weather, evacuations) and special event traffic management
Follow established policies, procedures, and safety protocols at all times

What you need to be successful in this role:

High school diploma or GED
Experience in operations, dispatch, monitoring, communications, or customer service roles preferred
Strong proficiency with computer systems and Windows-based applications
Ability to learn and operate ITS, traffic systems, and network-based technologies
Excellent written and verbal communication skills
Ability to remain calm and effective in high-pressure, real-time environments
Strong attention to detail and ability to manage multiple priorities simultaneously
Basic understanding of maps, roadways, and geographic navigation
Reliable, punctual, and flexible with scheduling (including nights, weekends, and holidays)
Willingness to serve as essential personnel during emergencies
Experience with traffic operations, transportation systems, or roadway monitoring preferred
Familiarity with CCTV surveillance, signals, and control systems a plus
Background in incident management, dispatch, or emergency response a plus
Experience working in a control center or console-based environment highly preferred

Iteris anticipates paying $19.00 for this role.

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What’s in it for you:

401(k) with immediate matching and no vesting period
Generous Paid-Time-Off [PTO] benefits
Comprehensive medical, dental, and vision coverage
Life insurance
Medical reimbursement plans
Disability coverage
Education assistance program

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris’ cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris’ advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris’ website at www.iteris.com.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva’s website at www.almaviva.it.

Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver’s license may be required based on essential duties.

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